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A simple problem (should be)

New Here ,
Sep 10, 2012 Sep 10, 2012

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I am trying to download Adobe Flash so I can watch DirecTV in Europe. It will not accept my password. I changed the password, still no go. I chatte with an adobe person who reset it twice, gave me a new password that let me log in to Adobe, but it still would not be accept for the download. The chat person gave up. Thank you for any help you can provide!

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Engaged ,
Sep 10, 2012 Sep 10, 2012

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Hi

Please find the download location for Adobe Flash player.

http://get.adobe.com/flashplayer/otherversions/

It will not ask you for the Adobe id and the Password.

Please select the right Operating system and the Right Browser.

However in case we can also use the self help document.

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html - for Mac

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html - For Windows

Hope It Helps

Thanks

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New Here ,
Sep 10, 2012 Sep 10, 2012

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It still happens. I get a box that says "Install Adobe Flash Player wants

to make changes. To permit this enter your password". And it never accepts

it. I really appreciate your help.

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LEGEND ,
Sep 10, 2012 Sep 10, 2012

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Well, the better question would be, where that password dialog is coming from... Flash Player itself requires no such thing. Whatever you see is coming from your operating system or some security tool.

Mylenium

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New Here ,
Sep 10, 2012 Sep 10, 2012

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Thank you. I did see something about perhaps having to disable security. I

will look into that.

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LEGEND ,
Sep 10, 2012 Sep 10, 2012

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You need to install Flash Player as an Administrator user.

If you need more help, please provide your operating system and browser details.

[topic moved to Flash Player forum]

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New Here ,
Sep 11, 2012 Sep 11, 2012

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Thank you, Pat! I don't know what that means, install as an Administrator

user. I have a MacBook Air, browser is Safari.

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Adobe Employee ,
Sep 12, 2012 Sep 12, 2012

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The password that you need to enter is your MacBooks's password - the password using which you login into the Mac.

Thanks,

Sunil

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New Here ,
Sep 12, 2012 Sep 12, 2012

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thank you!

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