2 Replies Latest reply: Sep 12, 2012 9:40 AM by mrehmus2 RSS

    All of a sudden I have tryout apps and I've been a Cloud subscriber from day one.

    mrehmus2 Community Member

      I downloaded and installed Muse. Now most of my Cloud Apps think I have a Tryout version and ask me to sign in to my account. Doing so does not clear the problem.

       

      This may not be related to the Muse install but I don't know.

       

      Just got a notice that Adobe charged my CC for the next month's rent so that shouldn't be an issue.

        • 1. Re: All of a sudden I have tryout apps and I've been a Cloud subscriber from day one.
          arij2010 Community Member

          The application asks you normally to activate the license and to enter your adobe ID,be sure the Adobe ID used is the one with the subscription and that you installed muse in the right language.

          -Have you activated this licenses before?

          -Other applications work fine or not ?

          • 2. Re: All of a sudden I have tryout apps and I've been a Cloud subscriber from day one.
            mrehmus2 Community Member

            I haven't figured out why things went awry but in trying to install Muse as part of the Cloud subscription, I tried to install it over a beta version and it would not install. I went through the normal Windows uninstall process but it still would not install. I had to manually erase the Muse folder inside the Adobe folder. Then it would install but then it apparently assumed it was a Tryout version even though I installed it with the Adobe Application Manager and registered it under the correct user name and password. Then, apparently, the Tryout classification was passed onto other programs in the Cloud by changing something at Adobe headquarters. All of  a sudden Photoshop, Illustrator and InDesign start with the Tryout label and a request for me to give my user name and password again. Even though I again 'registered' those programs, the Tryout label still appeared at the opening window.

             

            I spent an hour on hold until I could talk with a support person who took control of my computer and discovered the problem. He manually reset my Cloud subscription for one program and then the correction automatically spread through my downloaded Cloud programs. Sounds to me like anytime I start a Cloud program, it checks in with the head office.

             

            Thanks for your input.