- Download the Adobe Application Manager patch.
- Run the executable or DMG file and install Adobe Application Manager 6.2.
- Launch a CS6 Suite product.
- Choose Help > Deactivate.
- Follow the onscreen instructions to Deactivate the product.
- Close the product.
- Launch a CS6 Suite product.
- Click Accept in the EULA dialog to continue.
- Sign in with your Adobe ID.
- Once the product finishes launching, close the product.
- Relaunch the product.
- Click License This Software.
- Sign in with your Creative Cloud Adobe ID.
- Launch the desired product.
Hope It Helps
thanks techkid123 - I tried it, but it didnt work.
I downloaded the update to Application Manager and installed it. Then opened InDesign CS6 (I dont have the full CS6 Suite, just InDesign - the rest of my Adobe software is CS5)
I then went to Help - and the deactivation menu was not selectable. Probably because it thinks I havent activated it yet...
But as I said in the first post, I have registered and activated the product already online.
Any other suggestions?
I am waiting for a tech support 'escalation specialist' to call me back.
thank you. I have verified all the steps in the link above, except the Firewall. I dont believe I have one. I have a wireless router connected to my Cable Modem - does that constitute a firewall?
Doesn't sound like but sometime Anti-virus also restrict the access so, perform the Safe Mode and then check.
I dont have anti-virus software installed
It would seem that my problem is not unique. There appears to be a problem with Adobe Application Manager. See this link:
I have uninstalled CS5 and CS6.
I have run Adobe Cleaner Tool
Now I have re-installed InDesign CS6 from disk. And the same problem persists.
Freede96 what version of the Adobe Application Manager do you have installed? You can locate it under Applications/Utilities/Adobe Application Manager/core.
I have v.220.127.116.11.
It would seem to be a problem that other people are having - which is reassuring in one way. In my previous post I have a link to a webcast that apparently proposes a solution. But I dont have time to listen to it at the moment - because I have too much work to do. I have spent litereally HOURS trying to get help from Adobe. Your Tech support is not very good. Sorry
Feede96 do you have a case number which we can reference from your interaction with our support team?
My case number is: 0183583867
I missed one call back from escalation team - my fault - I thought it was telemarketing because it said Unknown Caller.
Then I scheduled another for Tuesday this week between 9am and 12 PST. They called me Monday afternoon - so I missed that.
I then scheduled another with Tech Support in India - to call anytime on Tuesday - I waited in ALL DAY, and never got a call.
I called tech support again this morning, requested a call back to set up another call from escalation team, and when I answered the call back there was no one there...
getting a bit frustrated now.