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Looked in forums, no help. I've uninstalled, re-installed application twice, also repaired it. No help.
Acrobat 9 Pro, Win 7 (64bit), Norton security.
Ok...I installed Malwarebytes Anti Malware Corp, removed the viruses I found. Since this did not take care of the problem, I then went to the "more tools" section and installed the "Anti-rootkit" tool. Followed the instructions and finally removed all the malware found. I then rebooted the machine and viola! I am now able to open my PDF files.
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Perhaps you should give us verbatim what error message you are getting when launching Acrobat.
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That IS the error message...verbatim.
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I assume you get this message when trying to run it. I would suggest you update Acrobat (9.5.3) since the 64-bit system requires the updates. I think that is even true for just running it.
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benzebo wrote:
That IS the error message...verbatim.
See my reply here:
<http://forums.adobe.com/thread/1062625?tstart=0>
Good luck.
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Hi,
Please delete all files inside the "C:\Program Files(x86)\Adobe\Acrobat 9.0\Acrobat" directory and then run Repair for Acrobat from "Control Panel -> Add and Remove Programs".
Thanks.
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thx but system won't allow me to delete it thru command prompt, give me 'access is denied' error. do you know how to do this?
[private data removed]
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To delete the files you will have to launch the command prompt with Administrator rights, for doing so you should go to Start->all programs->accessories" and now right click on the command prompt which appears in the list and click on "Run As Administrator".
You can also delete the files by manually going to the above mentioned directory (i.e C -> Program Files(x86) -> Adobe -> Acrobat 9.0 -> Acrobat ) and now select all the files and delete. UAC dialog will be thrown to ask for the elevation, click yes on that. In this process some of the files may not be deleted but that is okay.
Now run repair for Acrobat from "Control Panel -> Add and Remove Programs".
Thanks.
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I know, I'm replying to an old message but maybe someone could help me. I've the same issue but with Adobe Acrobat Standard 11. Should I delete all that is inside the Adobe 11.0\Acrobat directory, including the folders inside that directory?
The Adobe Acrobat software came pre-installed with the Dell PC, no media (CD) was included/enclosed. And I've tried to repair and/or add components but after it seems it's going to work, it just rolls back everything it tried to change/fix.
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When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vis... )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares temporarily from the computer.
This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.
> Delete the all the contents in the locations mentioned in the doc :
http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html
Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.
> Reboot the computer and install Adobe Reader 11 and check
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Please refer the Kb Doc :http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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Ok...I installed Malwarebytes Anti Malware Corp, removed the viruses I found. Since this did not take care of the problem, I then went to the "more tools" section and installed the "Anti-rootkit" tool. Followed the instructions and finally removed all the malware found. I then rebooted the machine and viola! I am now able to open my PDF files.
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HOW TO INSTALLED THIS PROGRAM