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Hi all
I deleted my partner domain name inside the admin panel and when i try to add a new domain i get this error msg....
Error
Hi,
The issue here was that the domain was being locked for rebranding thus causing this error and preventing you to re-add the domain. I've since escalated this so we can unlocked the rebranded domain and then wipe clear so you can re-add the domain back into the site with all your DNS records applied as normal.
We'll respond back to your case ticket once resolved.
Thanks for your patience.
-Sidney
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Hi,
The issue here was that the domain was being locked for rebranding thus causing this error and preventing you to re-add the domain. I've since escalated this so we can unlocked the rebranded domain and then wipe clear so you can re-add the domain back into the site with all your DNS records applied as normal.
We'll respond back to your case ticket once resolved.
Thanks for your patience.
-Sidney
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Hi there, I have the exact same problem. I can't re-add my domain. Could you help?
Thanks!
Jonas
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Hi Jonas,
Please submit a case to us directly so we can investigate this problem you are encountering.
There's some steps that we may need to take to correct this issue for you.
Kind regards,
-Sidney
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Hi Sidney,
Your chatsupport solved the problem. Thanks!
Jonas
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Hi there, I have the exact same problem. Could you help?
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Hi Quicksilver101,
If still having troubles as mentioned above please reach out to BC's direct support either via admin -> help&support section.
Or using the url below...
http://helpx.adobe.com/contact.html
Kind regards,
-Sidney