11 Replies Latest reply on Sep 19, 2012 7:56 AM by Peter Spier

Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 4:17 AM

Hi,

Everytime I launch CS6 indesign and illustrator i keep getting the classic "indesign quit unexpectedly..." message. I have already run the Adobe Application Manager and updated everything and uninstalled, reinstalled both items again and yes I have restarted.

Falling drastically behind on work and looking for solutions fast! Any ideas anyone? Very gratefully received!

Thanks

1. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 4:31 AM (in response to maddzz1)

Do you have a crash report? If so, post it on Pastebin.com, NOT here, and put a link to it here.

There are a number of things this could be. It's commonly a font problem, or a problem with the font manager if you have one.
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2. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 4:38 AM (in response to Peter Spier)

thanks very much. I have it here:

http://pastebin.com/uepnRdES#
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3. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 4:41 AM (in response to Peter Spier)

Additionally, I do have Fontexplorer X Pro.
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4. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 4:47 AM (in response to maddzz1)

I don't think it's this, but take a look at http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes.html

I'd also suggest running a utility like cocktail and cleaning all the system caches.
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5. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 4:49 AM (in response to maddzz1)

It also wouldn't hurt to remove the auto-activation plugin for FontXplorer and see if that makes a difference.
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6. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 4:58 AM (in response to Peter Spier)

THanks for your help so far, but unfortunately nothing has worked so far. It's strange as my aolleague also uses the same font software and his machine is OK.
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7. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 5:49 AM (in response to maddzz1)

did you clear the caches?

and onthe off-chance that ID got far enough to leave something behind, find the InDesign Recovery folder (a hidden folder, I think, since Snow Leopard or Lion) and empty it if there's anything there.
Access hidden user library files | Mac OS 10.7 Lion
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8. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 6:10 AM (in response to Peter Spier)

Hi,

I downloaded Cocktail. I don;t want to do anything which will ruin my mac. Do I remove System, User and Internet chaches for both "user" and "everyone"?

Thanks and apologies for being so amateur!
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9. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 6:42 AM (in response to maddzz1)

No problem. Clearing caches is an ordiary maintenance procedure and shouldn't harm the system at all. They get rebuilt as needed. So, to answer your quetion, yes.
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10. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

maddzz1 Sep 19, 2012 7:16 AM (in response to Peter Spier)

Hi,

I tried this using "cocktail" but it's exactly the same. It's puzzling- I appreaciate all your help though. Anything else that can be tried i will give it a go.

Thanks again, much appreacited.

Sam
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11. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

Peter Spier Sep 19, 2012 7:56 AM (in response to maddzz1)

That's certainly disappointing. I'm running out of things to try. Take a look at Troubleshoot fonts | Mac OS X
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Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

1. Re: Indesign and Illustrator CS6 crash upon opening. Photoshop is fine.

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