Deleted my domain and cant add a new domain

[Sitespark]

Hi all

I deleted my partner domain name inside the admin panel and when i try to add a new domain i get this error msg....

Error

  Domain already exists. Please delete all records associated with this domain before re-adding it.

Can someone also tell me what the Advanced DNS Record is for cause i deleted that to and have no idee how i set this up 😕

Please, need help!

[smitchell80 · Accepted solution]

Hi,

The issue here was that the domain was being locked for rebranding thus causing this error and preventing you to re-add the domain.  I've since escalated this so we can unlocked the rebranded domain and then wipe clear so you can re-add the domain back into the site with all your DNS records applied as normal. 

We'll respond back to your case ticket once resolved. 

Thanks for your patience.

-Sidney

[jonas.winge]

Hi there, I have the exact same problem. I can't re-add my domain. Could you help?

Thanks!

Jonas

[smitchell80]

Hi Jonas,

Please submit a case to us directly so we can investigate this problem you are encountering. 

There's some steps that we may need to take to correct this issue for you. 

Kind regards,

-Sidney

[jonas.winge]

Hi Sidney,

Your chatsupport solved the problem. Thanks!

Jonas

[Guest]

Hi there, I have the exact same problem.  Could you help?

[smitchell80]

Hi Quicksilver101,

If still having troubles as mentioned above please reach out to BC's direct support either via admin -> help&support section. 

Or using the url below...

http://helpx.adobe.com/contact.html

Kind regards,

-Sidney