2 Replies Latest reply: Sep 19, 2012 12:34 PM by itsjims RSS

    cs6 install error messages

    itsjims Community Member

      MacBook Pro 17-inch, Early 2011,

      2.3 GHz Intel Core i7

      16 GB 1333 MHz DDR3

      AMD Radeon HD 6750M 1024 MB

      Mac OS X Lion 10.7.4

       

      First as for experience I am a Photographer, I have been working with PS since PS4, that said I know enough to get around for most tasks, but I don't call myself a tech'ie.

      Smart enought to get out of most problems, but also smart enought/not to cause my own problems..

       

      Before I go to customer support I thought I'd try here first. I have run the install twice now the first error summary is here

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF019, DF037 ... WARNING: DW063 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 232 error(s), 302 warning(s)

       

      ----------- Payload: {554A7BA9-8879-496E-BC3D-93650613DDE5} Adobe Photoshop CS6 Support_13.0.1_AdobePhotoshop13-Support 13.0.1.0 -----------

      ERROR: DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles"(Seq 4)

      WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)

      ----------- Payload: {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 -----------

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 1)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 3)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 5)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 7)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 8)

       

      And skipping to the end as it is rather long, if the 2 or 300 errors and warnings are helpful I can send.

       

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 413)

      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/Enable Async IO.plugin/Contents/MacOS/Enable Async IO"(Seq 415)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 415)

      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Import-Export/EazelAcquire.plugin/Contents/Info.plist" (Seq 417)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 417)

      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/required/Adobe Crash Reporter.app/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 419)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 419)

      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/required/Adobe Crash Reporter.app/Contents/Resources/es.lproj/Localizable.strings"(Seq 421)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 421)

      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Resources/Adobe Photoshop CS6.rsrc"(Seq 423)

      WARNING: DW063: Command ARKPatchCommand failed.(Seq 423)

      ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Extension Manager CS6/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 94)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 94)

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Adobe Photoshop CS6 Core: Install failed

       

      Reading this I deleted this AdobePatchFile, and ran the installer again.

       

      ----------- Payload: {554A7BA9-8879-496E-BC3D-93650613DDE5} Adobe Photoshop CS6 Support_13.0.1_AdobePhotoshop13-Support 13.0.1.0 -----------

      ERROR: DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles"(Seq 4)

      WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)

       

      This is the error summary after the second run of the installer, I've reached the end of my thinking, maybe best so.

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 3 error(s), 0 warning(s)

       

      ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Extension Manager CS6/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 94)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 94)

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Adobe Photoshop CS6 Core: Install failed

       

      Any assistance would be very helpful or should I just ring up Adobe Support.