19 Replies Latest reply: Sep 23, 2012 12:59 PM by Noel Carboni RSS

    Error 6 in CS4

    billymon777

      I tried to load CS4 onto my new imac and I'm getting an error 6 message. Does anyone know what that means and what I can do about it? I can't find my original software discs so have copied the software from my old imac via my external hard drive. Bridge loaded okay.

        • 1. Re: Error 6 in CS4
          sudarshan.t MVP

          Error 6 is generic. Can you post the detailed error log you would see when the error shows up?

           

          No offense, but are you using a legit copy of Photoshop? Sometimes Error 6 occurs due to problem with activation. Sometimes, it may also be the case if you did not deactivate PS on your previous computer.

           

          Please post more details so we can look into it.

          • 2. Re: Error 6 in CS4
            billymon777 Community Member

            Thanks for your reply and yes, it is a legit copy and it's registered with Adobe and shows up in my buying history. Is it because I haven't used the original discs though?

            • 3. Re: Error 6 in CS4
              sudarshan.t MVP

              I can't find my original software discs so have copied the software from my old imac via my external hard drive

              Did you just move the .app into your new machine or did you use the installer to re-install? The disc shouldn't be a cause for concern as long as you had the original DMG file that was in the disc to install on your machine.

               

              Are you using the same serial number you had used on your previous iMac? If so, have you deactivated Photoshop on your old iMac before installing it on your new iMac?

              • 4. Re: Error 6 in CS4
                billymon777 Community Member

                I just copied the CS4 folders onto my hard drive and loaded them from their into the apps folder on my new imac. when I launched the Photoshop (and now Bridge) it comes up with the error message and says licensing for this product has stopped working.

                • 5. Re: Error 6 in CS4
                  sudarshan.t MVP

                  That is not the right way for moving between machines.

                   

                  You must use an installer. If you don't have the Installation Disc, do you at least have a disc image for the same? Have you made a copy of the Installer on your local system or something?

                   

                  If you don't have the disc, the other option would've been to download a trial from Adobe. But since CS4 is over 2 main versions old, you cannot download CS4 from Adobe website anymore.

                   

                  Another alternate would be for you to find someone who uses CS4 to see if you can make a copy of the installer disc. Install with this disc, use your serial key to activate.

                  • 6. Re: Error 6 in CS4
                    billymon777 Community Member

                    Thank you for your help. I am downloading a trial version of CS6. Maybe this is the kick up the butt I need to upgrade! I might fish around and see if I can find someone with the discs for CS4 as you suggested too.

                    Thanks very much.

                    • 7. Re: Error 6 in CS4
                      conroy Community Member

                      Sudarshan Thiagarajan wrote:

                       

                      If you don't have the disc, the other option would've been to download a trial from Adobe ... use your serial key to activate.

                       

                      There seems to be legitimate CS4 Trial downloads still available via http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

                       

                      Follow the download instructions carefully, though.

                      • 8. Re: Error 6 in CS4
                        arij2010 Community Member

                        error 6 is an configuration error it means that application doesn't have access to some folders (permissions mising).

                        Try to set permissions to slstore and pcd :

                        http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

                        • 9. Re: Error 6 in CS4
                          sudarshan.t MVP

                          There seems to be legitimate CS4 Trial downloads still available via http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html

                           

                          Follow the download instructions carefully, though.

                          Conroy, That doesn't work. It's backlinked to Adobe downloads section. The file is no longer available there.

                           

                          If you're thinking what I'm thinking, there still is a way to get CS4 installation. But I dont think I can post that on this forum!

                          • 10. Re: Error 6 in CS4
                            John Waller MVP

                            Sudarshan Thiagarajan wrote:

                             

                            There seems to be legitimate CS4 Trial downloads still available via http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html

                             

                            Follow the download instructions carefully, though.

                            Conroy, That doesn't work. It's backlinked to Adobe downloads section. The file is no longer available there.

                            It does actually work but not by direct clicking on the link. That leads to a 404.

                             

                            The secret's in setting the trials cookie (steps 1 to 4).

                             

                            Once the cookie is set, the download pulls the correct file from a different URL.

                            • 11. Re: Error 6 in CS4
                              sudarshan.t MVP

                              Well thats what I tried, John. But, I guess my e-mail id is registered for Volume Licensing from CS3 onwards and my Volume Lincense account has CS3, CS4, CS5, CS5.5 & CS6 registered. Is that the reason I'm unable to set a 'trial' cookie?

                               

                              Not that I want to download CS4 from here - but just out of curiousity!

                              • 12. Re: Error 6 in CS4
                                conroy Community Member

                                Sudarshan Thiagarajan wrote:

                                 

                                ... Conroy, That doesn't work. It's backlinked to Adobe downloads section. The file is no longer available there.

                                 

                                 

                                 

                                It does work for some people.

                                • 13. Re: Error 6 in CS4
                                  Noel Carboni Community Member

                                  Back when I tried that site I failed at it the first time I tried, and thought the same as Sudarshan.  But then I found that you have to follow their instructions to the letter, and it does work.

                                   

                                  -Noel

                                  • 14. Re: Error 6 in CS4
                                    conroy Community Member

                                    Yep, I did say: "Follow the download instructions carefully, though."

                                     

                                    I've just checked again in case the download has been pulled in the last 24 hours.  It's still available - the download started. The Mac file is ADBEPHSPCS4_LS1.dmg

                                    • 15. Re: Error 6 in CS4
                                      Noel Carboni Community Member

                                      Y'know, we wouldn't be discussing this if Adobe would just include download links with the product info listed in users' My Adobe pages, even if they bought a boxed disc.

                                       

                                      Would this be so terrible?  Clearly Adobe wants to limit the number of different packages people can use for 30 free trial periods or something, so they don't keep the old files right out in the open, but c'mon, clearly people are still downloading the files anyway, so why not make it easy for paying customers to get a replacement copy?  It's just the right thing to do.

                                       

                                      -Noel

                                      • 16. Re: Error 6 in CS4
                                        sudarshan.t MVP

                                        I guess they do have a Media Replacement program if you've lost your media or if it is damaged. But there are no direct links to this on their support page. The best bet would be to talk to their customer care. I'm sure they're going to charge a premium for this!

                                         

                                        I feel saved with the Volume Licensing as I get all my softwares as ESD (electronic software downloads)!

                                        • 17. Re: Error 6 in CS4
                                          Noel Carboni Community Member

                                          To be clear I get all my retail Adobe software as downloads as well, though not through volume licensing, and while of course I've made my own media backups I can still download the software from Adobe if I want to.  In fact I'm re-downloading Photoshop CS6 right now just to see if they've refreshed the download with the 13.0.1 update.

                                           

                                          The key is for the versions I bought as downloads, I can return to the My Order History section of the web site and download the software again if I want to.  The download link is still there, for example, for Photoshop CS3, which I bought as a download in April 2007.

                                           

                                          My point is simply this:  Why not just provide a download link on that same page for software purchased in a box as well? Then people won't have to do backflips per the ProDesignTools website.

                                           

                                          -Noel

                                          • 18. Re: Error 6 in CS4
                                            sudarshan.t MVP

                                            My point is simply this:  Why not just provide a download link on that same page for software purchased in a box as well? Then people won't have to do backflips per the ProDesignTools website.

                                             

                                            Because that way, they cannot charge you for the media disc.

                                            • 19. Re: Error 6 in CS4
                                              Noel Carboni Community Member

                                              You're no doubt right.  It's hard not to feel squeezed after buying arguably the most expensive software available, isn't it?

                                               

                                              -Noel