4 Replies Latest reply on Sep 24, 2012 7:08 PM by vector1956

    Photoshop CS6 will not open any graphics files


      Photoshop cs6 will not open graphic files, i have reset the settings. I get to see all the files in preview but when I try to open a file nothing happens, no error messages, no file opens, nothing.

      When I use bridge I try to open the file with open in photoshop cs6 but again nothing happens. I found that if I reboot my PC photoshop will work correctly until I shut photoshop down but if I reopen it later before rebooting my pc now graphics files will open.

        • 1. Re: Photoshop CS6 will not open any graphics files
          PECourtejoie Adobe Community Professional


          Since you mention "Preview", I guess that you are using Mac OS X. Could you state what version you are using?

          Likewise, I'd like to make sure that you are using the latest version of Photoshop. (it should be 13.0.1)

          You can get both of these information easily:

          When Photoshop is running, go to the Help menu, and select "System info..."

          You can copy the contents here, so that we can maybe see what makes Photoshop misbehave on your machine (it will tell us where it is installed, what plug-ins are running).

          You might want to delete your serial number.

          • 2. Re: Photoshop CS6 will not open any graphics files
            vector1956 Level 1

            Hi Sorry, getting my 2 machines confused. Photoshop works perfectly on the Mac, it is the PC with problem.

            I have included the info requested:


            Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
            Operating System: Windows 7 64-bit
            Version: 6.1 Service Pack 1
            System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
            Physical processor count: 2
            Logical processor count: 4
            Processor speed: 2800 MHz
            Built-in memory: 12278 MB
            Free memory: 9943 MB
            Memory available to Photoshop: 10988 MB
            Memory used by Photoshop: 70 %
            Image tile size: 128K
            Image cache levels: 4
            OpenGL Drawing: Enabled.
            OpenGL Drawing Mode: Advanced
            OpenGL Allow Normal Mode: True.
            OpenGL Allow Advanced Mode: True.
            OpenGL Allow Old GPUs: Not Detected.
            Video Card Vendor: NVIDIA Corporation
            Video Card Renderer: GeForce 8800 GTS/PCIe/SSE2
            Display: 1
            Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
            Video Card Number: 1
            Video Card: NVIDIA GeForce 8800 GTS
            OpenCL Unavailable
            Driver Version:
            Driver Date: 20120515000000.000000-000
            Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
            Video Mode: 1920 x 1080 x 4294967296 colors
            Video Card Caption: NVIDIA GeForce 8800 GTS
            Video Card Memory: 320 MB
            Video Rect Texture Size: 8192
            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
            Temporary file path: C:\Junk\
            Photoshop scratch has async I/O enabled
            Scratch volume(s):
            Startup, 97.7G, 20.5G free
            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
            Additional Plug-ins folder: not set

            Optional and third party plug-ins:
            PhotoTools 2.6 Hidden NO VERSION
            PhotoTools 2.6 Hidden NO VERSION
            PhotoTools 2.6 Professional Edition 2.6.5
            PhotoTools 2.6 Professional Edition Batch 2.6.5
            PhotoTune 3 3.0.7
            PhotoTune 3 Batch 3.0.7
            Topaz Clean 3 10.0
            Topaz ReMask 3 10.0
            TopazRemaskAutomate NO VERSION
            Plug-ins that failed to load: NONE
            Mini Bridge
            Installed TWAIN devices: NONE

            Hope this info helps

            • 3. Re: Photoshop CS6 will not open any graphics files
              PECourtejoie Adobe Community Professional

              Hello, Yes, it might very well be useful, I see that you are using several third party plug-ins, I'd first check in that direction.


              It is possible to boot without plug-ins by holding down the shift key, to see if it is a plug-in that causes the issue, as explained in http://helpx.adobe.com/photoshop/kb/troubleshooting-plug-ins-photoshop-cs6.html


              Then, if Photoshop works ok, check the following:


              I see Phototools 2.6 hidden no version, then the 2.6.5 (the good, current version, according to: http://www.ononesoftware.com/support/360/ ), I don't know if this is normal, could you check if they are not installed twice?


              Topaz clean is at 3.0.2, and remask at 3.2.1, I'd check their version (as it is listed at 10.0 here)



              Another thing would be to check if newer graphics card drivers are not available from the nVidia website.

              • 4. Re: Photoshop CS6 will not open any graphics files
                vector1956 Level 1

                Thank you. The problem was the third party plugins. I have disbled them and Photoshop is working perfectly.