5 Replies Latest reply: Sep 24, 2012 12:13 AM by mckayk_777 RSS

    Library file is 'already open by another user or another application'

    alidabbs Community Member

      One of our InDesign Library files has become locked and none of us can touch it any more. Any attempt to open it produces the message 'This file is already open by another user or application. This file may be stored on a network server and cannot be opened until the other user closes it.'

       

      Indeed the file is on a network server but it's in the same folder as a bunch of other InDesign Library files that were in use at the same time as the troublesome file, but none of which cause us any problems. When we try to duplicate this one Library file or copy it to another location, we get the message (in Windows 7)  'File In Use. The action can't be completed because the file is open in another program. Close the file and try again.'

       

      We've checked practically every computer with access to this network share - no-one has the Library open. So we got everyone to quit InDesign anyway. We got everyone to log out. We got everyone to restart their PCs. We got everyone to kill their InDesign Preferences. No joy.

       

      Could anyone here shed any light on what's going on and what I can do to get at this naughty file?

       

      Thanks,

       

      Ali