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unable to install flashplayer due to insufficient prialiges although logged on as administrator.
Bob wilky
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Have tried everything on that help page to no avail.
Bob wilky
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Moving this discussion to the Installing Flash Player forum.
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What is your operating system & version?
What is your web browser?
Please post your FlashInstall.log file.
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I am running vista home with sp2 and my browser is IE9. Dont understand about Flashinstall.log file where it is or what it is. Would be grateful for assistance.
Bob wilky.
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Bob,
The following post has the information on finding Flash Player installation log file: http://forums.adobe.com/thread/900591
Thanks,
Sunil
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There is no installation log file in that flash folder I have checked and checked but no file what am I doing wrong?
regards
bob wilky.
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"prialiges"?
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I have been having the identical problem with my windows xp 32bit in IE & firefox.here is a copy of my flashinstall log:
=O====== M/10.1.53.64 2010-06-13+08-05-23.015 ========
0000 00000010 "C:\Documents and Settings\Compaq Xp\Desktop\install_flash_player_ax.exe"
0001
0002
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll
=X====== M/10.1.53.64 2010-06-13+08-06-12.031 ========
=O====== M/10.1.53.64 2010-08-16+16-31-09.921 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.1.53.64 2010-08-16+16-40-28.000 ========
=O====== M/10.1.82.76 2010-08-16+16-40-28.000 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10i.ocx
0002 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.exe
0003 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.dll
=X====== M/10.1.82.76 2010-08-16+16-45-46.390 ========
=O====== M/10.1.82.76 2010-09-21+14-56-57.328 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.1.82.76 2010-09-21+14-58-36.500 ========
=O====== M/10.1.85.3 2010-09-21+14-58-36.515 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0003 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
=X====== M/10.1.85.3 2010-09-21+15-00-09.312 ========
=O====== M/10.1.85.3 2010-11-07+15-58-28.140 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2010-11-07+15-58-47.984 ========
=O====== M/10.1.85.3 2011-02-20+19-21-55.375 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-02-20+19-22-17.500 ========
=O====== M/10.1.85.3 2011-03-05+19-01-16.796 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-03-05+19-01-56.234 ========
=O====== M/10.1.85.3 2011-03-12+06-52-07.718 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-03-12+07-06-18.328 ========
=O====== M/10.1.85.3 2011-03-24+15-29-08.000 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-03-24+15-48-25.796 ========
=O====== M/10.1.85.3 2011-03-31+16-26-57.062 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-03-31+16-34-41.546 ========
=O====== M/10.1.85.3 2011-04-08+17-10-52.171 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-04-08+17-13-53.906 ========
=O====== M/10.1.85.3 2011-04-23+15-31-54.546 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe" -update activex
=X====== M/10.1.85.3 2011-04-23+15-47-11.375 ========
=O====== M/10.3.181.14 2011-05-13+06-39-15.187 ========
0000 00000010 "C:\Documents and Settings\Compaq Xp\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpUpdateax\fpUpdateax.exe"
0001
0002 00000018
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10q.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
=X====== M/10.3.181.14 2011-05-13+06-40-07.421 ========
=O====== M/10.3.181.14 2011-06-02+16-27-32.906 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
0001
=X====== M/10.3.181.14 2011-06-02+16-41-04.421 ========
=O====== M/10.3.181.14 2011-06-09+14-56-44.812 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
0001
=X====== M/10.3.181.14 2011-06-09+14-56-51.562 ========
=O====== M/10.3.181.14 2011-06-16+16-13-00.156 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
0001
=X====== M/10.3.181.14 2011-06-16+16-13-08.703 ========
=O====== M/10.3.181.14 2011-06-23+16-14-40.687 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
=X====== M/10.3.181.14 2011-06-23+16-24-42.203 ========
=O====== M/10.3.181.14 2011-06-30+14-47-19.890 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
=X====== M/10.3.181.14 2011-06-30+14-48-55.828 ========
=O====== M/10.3.181.14 2011-07-08+18-39-20.937 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
0001
=X====== M/10.3.181.14 2011-07-08+18-39-26.312 ========
=O====== M/10.3.181.14 2011-07-15+14-39-45.250 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.3.181.14 2011-07-15+15-06-35.812 ========
=O====== M/10.3.181.26 2011-07-15+15-06-35.953 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\B.dir\InstallFlashPlayer.exe" -iv 0
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10t.ocx
0002 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_ActiveX.exe
0003 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_ActiveX.dll
0004 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0005
=X====== M/10.3.181.26 2011-07-15+15-07-04.296 ========
=O====== M/10.3.181.26 2011-08-12+15-59-56.437 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.3.181.26 2011-08-12+16-04-41.359 ========
=O====== M/10.3.183.5 2011-08-12+16-04-41.718 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0
0001
0002 00000018
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10v.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0009
=X====== M/10.3.183.5 2011-08-12+16-36-09.218 ========
=O====== M/10.3.183.5 2011-09-23+19-58-22.187 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
=X====== M/10.3.183.5 2011-09-23+20-11-27.281 ========
=O====== M/10.3.183.5 2011-10-01+15-43-40.468 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
=X====== M/10.3.183.5 2011-10-01+15-43-44.484 ========
=O====== M/10.3.183.5 2011-10-08+15-18-04.843 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
=X====== M/10.3.183.5 2011-10-08+18-12-52.828 ========
=O====== M/10.3.183.5 2011-10-19+23-13-49.640 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
0001
=X====== M/10.3.183.5 2011-10-19+23-35-57.593 ========
=O====== M/10.3.183.5 2011-10-26+14-41-49.796 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
0001
=X====== M/10.3.183.5 2011-10-26+16-42-35.734 ========
=O====== M/10.3.183.5 2011-11-03+16-07-56.046 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
=X====== M/10.3.183.5 2011-11-03+16-23-40.484 ========
=O====== M/10.3.183.5 2011-11-10+16-37-05.312 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.3.183.5 2011-11-10+18-21-05.093 ========
=O====== M/11.0.1.152 2011-11-10+18-21-05.156 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\F.dir\InstallFlashPlayer.exe" -iv 0
0001
0002
0003 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004
0005 00000018
0006
0007 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx
0008 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe
0009 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll
0010 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0011
=X====== M/11.0.1.152 2011-11-10+18-22-59.750 ========
=O====== M/11.0.1.152 2011-11-17+10-24-02.953 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2011-11-17+10-24-08.062 ========
=O====== M/11.0.1.152 2011-11-24+18-28-33.984 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2011-11-24+19-37-07.046 ========
=O====== M/11.0.1.152 2011-12-01+15-55-24.718 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2011-12-01+15-55-38.687 ========
=O====== M/11.0.1.152 2011-12-08+09-24-21.500 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2011-12-08+10-34-00.640 ========
=O====== M/11.0.1.152 2011-12-15+20-26-16.500 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2011-12-15+20-26-59.343 ========
=O====== M/11.0.1.152 2011-12-22+23-52-55.000 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2011-12-22+23-55-53.828 ========
=O====== M/11.0.1.152 2012-02-19+18-11-57.578 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-02-19+18-12-03.609 ========
=O====== M/11.0.1.152 2012-02-26+21-57-41.250 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-02-26+21-59-09.984 ========
=O====== M/11.0.1.152 2012-03-04+17-14-15.359 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-03-04+17-14-21.031 ========
=O====== M/11.0.1.152 2012-03-12+01-26-53.984 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-03-12+01-32-00.140 ========
=O====== M/11.0.1.152 2012-03-20+20-20-48.968 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-03-20+20-21-12.687 ========
=O====== M/11.0.1.152 2012-03-26+15-07-38.546 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-03-26+18-05-24.484 ========
=O====== M/11.0.1.152 2012-04-04+14-53-01.687 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-04-04+16-14-06.109 ========
=O====== M/11.0.1.152 2012-03-02+02-24-13.234 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-03-02+02-26-11.250 ========
=O====== M/11.0.1.152 2012-04-07+02-44-39.953 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-04-07+02-45-35.078 ========
=O====== M/11.0.1.152 2012-05-26+16-58-51.984 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-05-26+16-59-20.656 ========
=O====== M/11.0.1.152 2012-05-30+20-50-07.062 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-05-30+20-50-50.421 ========
=O====== M/11.0.1.152 2012-07-08+13-30-30.148 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-07-08+13-36-45.304 ========
=O====== M/11.0.1.152 2012-07-09+15-50-39.328 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-07-09+16-25-46.687 ========
=O====== M/11.0.1.152 2012-07-16+17-06-51.187 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-07-16+17-07-06.109 ========
=O====== M/11.0.1.152 2012-07-25+00-28-22.421 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-07-25+00-28-52.875 ========
=O====== M/11.0.1.152 2012-08-06+18-05-57.203 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-08-06+18-06-04.296 ========
=O====== M/11.0.1.152 2012-08-14+14-03-59.406 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-08-14+14-04-14.125 ========
=O====== M/11.0.1.152 2012-08-21+14-26-01.375 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-08-21+14-26-17.390 ========
=O====== M/11.0.1.152 2012-08-28+15-28-03.109 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-08-28+15-28-23.343 ========
=O====== M/11.0.1.152 2012-09-04+15-27-39.218 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
0001
=X====== M/11.0.1.152 2012-09-04+15-42-37.625 ========
=O====== M/11.0.1.152 2012-09-12+20-54-57.843 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-09-12+20-55-15.546 ========
=O====== M/11.0.1.152 2012-09-20+15-40-28.609 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex
=X====== M/11.0.1.152 2012-09-20+15-43-32.468 ========
=O====== M/11.4.402.278 2012-09-22+23-13-34.156 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.c5f0f381bbe6b338be5964e79e9a9878f621cc0f\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0004 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0005 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0006
=X====== M/11.4.402.278 2012-09-22+23-13-47.328 ========
=O====== M/11.4.402.278 2012-09-22+23-27-00.921 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.2e3c15099aca1c812eb056ba5fca11e6c176edbb\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-22+23-27-08.281 ========
=O====== M/11.4.402.278 2012-09-22+23-56-28.671 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.9ed209efe7b2f32cce7744760b354fa3efe366cf\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-22+23-56-41.468 ========
=O====== M/11.4.402.278 2012-09-23+00-33-32.203 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.67e1a00def4881f9d2439a4715a8cd8b246958f0\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-23+00-33-44.687 ========
=O====== M/11.4.402.278 2012-09-23+17-41-52.687 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.67e1a00def4881f9d2439a4715a8cd8b246958f0\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003
0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-23+17-41-57.312 ========
=O====== M/11.4.402.278 2012-09-23+23-21-20.593 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.67e1a00def4881f9d2439a4715a8cd8b246958f0\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-23+23-21-30.421 ========
=O====== M/11.4.402.278 2012-09-24+02-23-52.468 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.e9b8c0925cec920bcdd929236d1e07e771cedbd2\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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0004 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_4_402_278.ocx
0005 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.exe
0006 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_ActiveX.dll
0007 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008
=X====== M/11.4.402.278 2012-09-24+02-23-56.906 ========
=O====== M/11.4.402.278 2012-09-24+02-41-50.218 ========
0000 00000010 "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{EF67E727-9BA3-48B5-A7E9-9F7C5D22C08D}\InstallFlashPlayer.exe" -iv 6
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003 00000021
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0006 00000012
=X====== M/11.4.402.278 2012-09-24+02-43-29.484 ========
=O====== M/11.4.402.278 2012-09-24+02-40-20.265 ========
0000 00000010 C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe
0001 00000011 0
=X====== M/11.4.402.278 2012-09-24+02-43-29.593 ========
=O====== M/11.4.402.278 2012-09-24+02-47-33.453 ========
0000 00000010 "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{51EF9604-5DAF-4AA7-A1D6-DD0F53EEABF3}\InstallFlashPlayer.exe" -iv 6
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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0003 00000021
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=X====== M/11.4.402.278 2012-09-24+02-48-01.703 ========
=O====== M/11.4.402.278 2012-09-24+02-46-09.531 ========
0000 00000010 C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe
0001 00000011 0
=X====== M/11.4.402.278 2012-09-24+02-48-01.812 ========
=O====== M/11.4.402.278 2012-09-24+03-01-57.078 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\{B0070050-0AD6-4A7F-8A96-94E15E7D05C4}\InstallFlashPlayer.exe" -iv 6
0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002
0003 00000021
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0006 00000012
=X====== M/11.4.402.278 2012-09-24+03-02-43.171 ========
=O====== M/11.4.402.278 2012-09-24+03-00-01.531 ========
0000 00000010 C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe
0001 00000011 0
=X====== M/11.4.402.278 2012-09-24+03-02-43.937 ========
=O====== M/11.4.402.278 2012-09-24+19-16-53.333 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\fp_pl_pfs_installer.exe"
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0005 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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=X====== M/11.4.402.278 2012-09-24+19-18-21.458 ========
=O====== M/11.4.402.278 2012-09-24+19-23-08.193 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.7c94bc5711c050eea09066196de3908b202023e4\install_flash_player.exe" -install -iv 8 -au 0
0001
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0003 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004
=X====== M/11.4.402.278 2012-09-24+19-23-08.771 ========
=O====== M/11.4.402.278 2012-09-24+20-12-04.661 ========
0000 00000010 "C:\Documents and Settings\Compaq Xp\My Documents\Downloads\uninstall_flash_player.exe" -force
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0029 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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0051 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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=X====== M/11.4.402.278 2012-09-24+20-12-36.536 ========
=O====== M/11.4.402.278 2012-09-24+20-18-34.427 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\fp_pl_pfs_installer.exe"
0001
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0005 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0006
0007 00000021
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0010 00000012
=X====== M/11.4.402.278 2012-09-24+20-18-56.052 ========
=O====== M/11.4.402.278 2012-09-24+20-19-47.677 ========
0000 00000010 "C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\fp_pl_pfs_installer.exe"
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0005 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
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=X====== M/11.4.402.278 2012-09-24+20-20-01.818 ========
=O====== M/11.4.402.278 2012-09-24+20-25-37.739 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.ea04fdbf1c1d56ceff0b0072d00f69d36b632312\install_flash_player.exe" -install -iv 8 -au 0
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0014 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_4_402_278.dll
0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_4_402_278_Plugin.exe
0016 00000017 C:\WINDOWS\system32\Macromed\Flash
0017 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0018
=X====== M/11.4.402.278 2012-09-24+20-25-41.036 ========
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In SuzyQ's log, FlashPlayerCPLApp.cpl (the Flash Player control panel) appears to be in use. If it's running, simply close it and try again. However, we could be running into a third party utility that has this file "locked".
Here's what I do when I encounter these types of errors. The trick here is to identify what application has the file in use, and kill the process.
1. Download, unzip, and launch Microsoft's Process Explorer
2. Close all your web browsers and anything else that might be using Flash
3. Select "Find Handle or DLL..." in Process Explorer's Find menu (or hit Ctrl+F)
4. Type a portion of the filename in the Handle or DLL substring text box. In SuzyQ's case, I'd simply type "flash" as the full filename was "flashplayercplapp.cpl".
5. You should see one or more entries appear in the "matching items" list, select one and the row for this entry will be selected and scrolled into view in the main Process Explorer window.
6. Sometimes, knowing the process details will give you enough information to quit the offending application normally. However, if you aren't sure what application to close, you can force quit by right clicking on the entry in the main Process Explorer window and selecting "Kill Process."
7. Back in the search dialog, click the search button again to verify nothing appears in the list. If more items are present, repeat the steps to quit those processes.
8. Once all processes have been closed, attempt the install again.
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There is no installation.log file any where on the computer. Tried the above using the process explorer but could not find any thing with flash in it.Tried all combinations of flash/flashplayer it didn't find any thing. Dont know where to go from here??
Bob Wilky.
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Bob, try one of these installers:
Internet Explorer: http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_ax.exe
Other Browsers (Firefox, Opera, etc.): http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe
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Chris, Still get same message unable to install file due to insufficient privalleges. Looking more and more like a big lump hammer job virtually at my wits end. Dont know where to go from here, willing to try any thing??
Bob wilky.
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Hi Bob,
Are you up for a quick desktop sharing session so I can take a look at your system? If so, shoot an email to ccampbel@adobe.com and we'll schedule a time.
Thanks,
Chris
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For those following along, we were able to fix this issue by deleting the "Macromed" folder in Bob's Windows\system32 folder and then install via the stand alone ActiveX installer linked above.
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OK, thanks. So this case can be covered in the steps written in:
How do I do a clean install of Flash Player?