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1. Re: The Creative Cloud is experiencing degraded performance at this time
Ken G. Rice Sep 25, 2012 1:33 AM (in response to Ken G. Rice)The issue has been fixed.
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2. Re: The Creative Cloud is experiencing degraded performance at this time
Jérôme Cordiez Sep 25, 2012 1:46 AM (in response to Ken G. Rice)No it hasn't.
Most buttons now do work, but if you don't have the download manager installed, you'll get a popup saying "You're about to install ....". None of the buttons (OK and close) on that popup work. So I'm still suck.
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3. Re: The Creative Cloud is experiencing degraded performance at this time
Ken G. Rice Sep 25, 2012 8:42 AM (in response to Jérôme Cordiez)The degradation in service affected Chrome and Safari browsers. If you are still seeing an issue please clear your browser cache and cookies.
You can get the Adobe Application Manager from one of the following links:
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4. Re: The Creative Cloud is experiencing degraded performance at this time
Jérôme Cordiez Sep 26, 2012 4:57 AM (in response to Ken G. Rice)Please do some proper testing before claiming the issue is solved.
Now, if I click on the OK button in the popup that shows up after I click on Download now I am directed to what looks like a 404 page: https://creative.adobe.com/true
It's now been 2 days since I bought my subscription and I still can't do the work I need to do. Come on guys, you can do better.
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5. Re: The Creative Cloud is experiencing degraded performance at this time
Ken G. Rice Sep 26, 2012 8:48 AM (in response to Jérôme Cordiez)Jérôme - Please email me at kenrice@adobe.com with your Adobe ID email, OS version, browser version, and if possible a screen shot of what you are seeing.
Did you try downloading the Adobe Application Manager from one of the links I provided in the post above?
The "degradation in service" was captured in this post by customers http://forums.adobe.com/message/4724568#4724568. That particular issue has been fixed. I am not denying you are having a problem and we will get it fixed.


