Error Message: Adobe Presenter has encountered an unexpected error when working with this pres...

[rrqg1]

Suddenly, today, three of my colleagues around the US with Presenter 7 licenses can no longer save PowerPoint files or work with Presenter.  All of us successfully created courses last week.

We all get the "unexpected error" message telling us to "Try saving your work to a new file and restarting PowerPoint.  If the problem persists, consult the Help menu item..."  We get the message even if all we do is type one word on a slide and try to save the file.

We cannot open the Presenter Help menu... the same error message pops up.

So now we cannot save a PowerPoint file.  We cannot save a Presenter file.  We cannot record or import audio in Presenter.  No matter what we click on the Presenter toolbar, we get the same error message.  Nothing is working.

Help!

[Jorma_at_CoSo]

What version of Presenter 7 (7.0.0, 7.0.1, 7.0.2, 7.0.5, 7.0.6 or 7.0.7)?

[rrqg1]

I recently ran all the updates, so I suspect I have 7.07.  Unfortunately, I cannot check now because every time I click on Help... About Adobe Presenter... I get the error message!

[Jorma_at_CoSo · Accepted solution]

The updater will only get you to 7.0.6. 7.0.7 was a major update, that took Presenter from an AS2 application to an AS3 application. I would recomend that you do the update process for 7.0.7, as it is "required" to use with Connect 8.1 and newer. Presentations published wit 7.0.6 and older should still work though.

The update process for 7.0.7 can be found here: http://helpx.adobe.com/presenter.html

There is a link to download Product Updates, where you can get the installer for 7.0.7.

There is also the instructions for upgrading to 7.0.7 as a stand alone application or as part of a Suite.

[rrqg1]

Thanks for the ideas and links.  It took me a few days to find my Presenter 7 installation disk.

Unfortunately, after I uninstalled Presenter 7 and tried to reinstall it, I got another error message.  This time, it said it couldn't detect PowerPoint on my computer!

So I opened PowerPoint and saved a file, just to be sure it is still working.  And PowerPoint is working fine.

But now I can't install Presenter!  This is all quite frustrating.

[Anit_Kumar]

Soory for joining the discussion late.

Can you check the  PM.sent to you.

[Guest]

Hi

Please refer to this blog for more information on this issue http://blogs.adobe.com/captivate/2012/09/mcafee-virus-alert-on-adobe-presenter-8.html

The issue was due to McAfee recognizing presenter dlls as a virus and because of it the dll was getting deleted

Please try re- installing presenter again

Thanks

Mahesh

[rrqg1]

After I uninstalled Presenter 7, I was able to install Presenter 7.0.7.  Success!

Thank you!