"The webpage cannot be displayed" and chm problem in WebHelp Output

[Guest]

Hello all, I'm Kelvin, I am new to RoboHelp, can anyone help to solve the problem I encountered when using RoboHelp 10? I am using the RoboHelp 10 Trial Version to open an old WinHelp projects. After I generate the WebHelp output, when I click some of the topics in the left menu, the browser shows "The webpage cannot be displayed".

For those inaccessible items, I'd found that the URLs are strange like "C:\{Project Location}/HTMLHelp/!SSL!/WebHelp/‟-.chm::/{FileName}.htm". where the link had inlcuded a chm related characters.

However, for the items I can access, the links show as normal as "C:/{Project Location}/HTMLHelp/!SSL!/WebHelp/{project_folder}/{FileName}.htm".

Sometimes, I'd also found that there are some strange characters in front of the chm like "酀疮ᆐ끙疪-.chm::/".

I am using Windows 7 32-bit OS with the trial version of RoboHelp downloaded from adobe.com. And I browsed the output with IE 9 and Firefox 14, and the problem exists in both.

One more supplement information: My colleague had used the trial version of RoboHelp 9 to open the same project source files and everything works fine.

Thanks in advance.

Kelvin

[Peter Grainge]

It looks like you have somehow set things up to link to a CHM. Try working with the sample projects first. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Hello Peter, thanks very much for your feedback on my question.

Actually, I'd tried the sample projects when I started using RoboHelp at the begining. Moreover, I'd also tried to create some blank projects myself to test the funcionality of the Software.

Yet, I have some existing WinHelp projects and I would like to import those contents and re-generate the Help in WebHelp format using RoboHelp. However, when I use RoboHelp 10, I'd encountered the problem mentioned above. Furthermore, my colleague had tried to import those projects using RoboHelp 9 and it works in order. Do you have any view on such difference between RoboHelp 9 and RoboHelp 10?

Thanks in advance.

Kelvin

[Peter Grainge]

I am not aware of any changes that would affect the import of your old WinHelp projects.

I am also puzzled that you have WinHelp projects with links to CHMs. Please confirm you are importing a WinHelp project that was compiled from RoboHelp for Word? If it was not, how was the WinHelp compiled?

The links are pointing to files that are on a hard disk so they would not work anyway when the help is distributed.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge