IE9, Windows 7 64bit Flash causes "Internet Explorer has stopped working."

[whanenburg]

I get this error when I log on to the Sandicor web site.  If I log on using ie9 run as administrator it works.  If I disable flash it works.  It may be part of the conflict with the finger print scanner.  I worked with the IE9 team and found that Flash was causing the issue.  I have the latest version of flash.  I now need to disable flash, log on, reenable flash. 

Help.

[whanenburg]

I upgraded to the latest version of flash.  I now get IE stopped working when I visit www.yahoo.com/movies.  This happens all the time unless I disable flash. 

 

[MrX1980]

- are your graphics drivers and DirectX up to date ?

- hardware acceleration disabled/enabled ?

Please post/link your hardware details (dxdiag)

[whanenburg]

Graphic drivers up-to-date as far as I know.

DirectX is 11.

Hardware acceleration was off now on.  Makes no difference.

Post of dxdiag below:

[MrX1980]

Sorry the dxdiag hyperlink was wrong.

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

(use the "Save All Informations" button)

Windows Vista / 7 / 8 has DirectX 9 and 11 and as far as I know Flash Player is using only DX9.
Sadly Microsoft does not deliver all the DX9 updates via Windows/Microsoft Updates.
Thats the reason that we have to do it manually.

[whanenburg]

Posted bug report.

[MrX1980]

Another user with  a "HP Pavilion dv7 Notebook PC"

https://bugbase.adobe.com/index.cfm?event=bug&id=3336154

Seems to be a specific problem with HP notebooks.

Update 1:

"HP Pavilion dv6 Notebook PC"

https://bugbase.adobe.com/index.cfm?event=bug&id=3335558

Update 2:

"HP Pavilion dv6 Notebook PC"

https://bugbase.adobe.com/index.cfm?event=bug&id=3335467

Update 3:

"HP Pavilion dv7-4285dx"

https://bugbase.adobe.com/index.cfm?event=bug&id=3331617

Update 4:

"HP Pavilion dv7-4180us"

https://bugbase.adobe.com/index.cfm?event=bug&id=3328679

Update 5:

"HP pavilion dv6-325"

https://bugbase.adobe.com/index.cfm?event=bug&id=3327582

Update 6:

"HP G72 Notebook PC"

https://bugbase.adobe.com/index.cfm?event=bug&id=3322819

Update 7:

"HP Pavilion DV7 & HP ProBook 6560b"

https://bugbase.adobe.com/index.cfm?event=bug&id=3318042

Update 8:

"HP Pavillion Notebook"

https://bugbase.adobe.com/index.cfm?event=bug&id=3317878

Update 9:

"HP ProBook 6550b"

https://bugbase.adobe.com/index.cfm?event=bug&id=3317419

Update 10:

"HP Pavillion dv6000"

https://bugbase.adobe.com/index.cfm?event=bug&id=3313116

[MrX1980]

Nearly every bugbase crash report is a HP Notebook !

So Hewlett Packard doing something different than other vendors.

Feel free to contact HP

http://www8.hp.com/us/en/contact-hp/contact.html

[chris.campbell]

I suspect the systems in question here all have fingerprint scanners installed.  If so, please see this forum post:

http://forums.adobe.com/message/4687608#4687608

We're hoping to have a beta build available to test against later this week.

[MrX1980]

I think this should be added to the "Known Issues" in the release notes.

[Guest]

I am having what I think is this problem (HP Laptops with Fingerprint scanners installed crashing over and over on sites with flash content) however the problem persists even if I do a full uninstall (as detailed earlier) - it still crashes if i use IE at this stage even without installing another flash version...

It does however work fine logged on to the same laptop as another user.

Could the issue have corrupted the user profile?

Thanks

[RP_Schmitty]

I have had this problem on HP ELiteBook laptops and HP Elite 8300 microtower, so it is not linked only to the finger printscanner. The one thing they have different from our other PC's is they have to run IE8 to use some web applications.

[chris.campbell]

@m_vernon - It shouldn't have corrupted anything.  Can you verify that Shockwave Flash is no longer in your Manage Addons dialog in IE?

@RP Schmitty - Do you have any other accessibility software installed that might be common on both systems?

[Guest]

Yes I can confirm that (please see atached Screenshots).

It's strange because it does seem flash related (the crash screen shot shows a crash as Google starts to suggest search results, which I imagine is flash related?)

Thanks

[MrX1980]

@m_vernon: You have no Flash Player (ActiveX) installed. It is not visible in the add-ons list. I think this could be something to do with the last Microsoft IE update.

http://blogs.msdn.com/b/ie/archive/2012/09/21/ie-9-0-10-available-via-windows-update.aspx

[Guest]

@MrX1980 It's certainly possible, although I'm sure we were having the same problem earlier than the 21st of this month (in fact I know we were)... Possibly 2 issues with the same symptoms... It's also strange that the issue has only happened on HP Elite Books with finger print scanners....