Why are PDFs not opening?

[RediLearning1]

A course was published with several PDFs using Presenter 7. The PDFs open when viewed on the LMS.

In an effort to decrease file size I've gone back into the course using a newly purchased version 8 and added PDFs that were lower in file size. The course is republished locally (I also worked locally), uploaded to the LMS and tested. Of the 16 PDFs I can get 1 or 2 to open- that's it.

I've tried deleting the resource folder and deleting the files seen under Settings and starting fresh with the same outcome.

I've also manually added the PDFs to the resource folder with the same outcome.

What am I missing?

[Guest]

Hi

Are you adding the files as hyperlinks or attachments?

Also which browser are you using? If chrome, can you try mozilla or IE.

Thanks

[Captiv8r]

If you are trying to open the PDFs when testing by playing the content from your local C drive, you are likely encountering Flash Security Settings blocking the links.

Take a look at the link below for more:

Click here to view

Cheers... Rick

[RediLearning1]

I'm adding them as attachments. I'm uploading them to the LMS so not viewing them locally and using Internet Explorer 9. What's so odd is that only some of the PDFs open.

The PDFs open on their own - outside of any course.

I don't know what else to troubleshoot.

[Guest]

Hi

I am not able to understand when you are saying that a few pdf's open and others do not.

It would be good if you can mail the presentation package so that I can look into your issue

Please mail it to mkalyanp@adobe.com. If the package is very huge please upload it to acrobat.com

I will try to look into your issue

Thanks

Mahesh Nayak