• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't intall Photoshop CS6 - "Inconsistency in Installer Database"

New Here ,
Sep 27, 2012 Sep 27, 2012

Copy link to clipboard

Copied

This is terrible.  Was using GIMP; found CS6 on sale, thought I'd give it a try.  I'm missing GIMP already.

Bought fresh new DVD.

Ran installer.

Fails.  Here's teh dump:

"Your installation encountered errors...Inconsistency on the installer database.  Please restart..."

Exit code:15

ERROR: ASU has quit unexpectedly.

ERROR: Media DB Error : 18

This is like DOS-era stone age error message and failure recovery.

Restarted.

Still fails.

Went to adobe, manually registered my serial number; website accepts it.  Re-tried installer, still fails.

Ran the diagnosis utility; no dice.  The Token is 40-69367-113227092012.

Wasted time trying 'cleaner' - no dice.

WTF!?!

Views

2.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2012 Sep 27, 2012

Copy link to clipboard

Copied

In the logs I see this:

Updating media info for: {DE88AA40-6766-43D3-A755-8FC374B3D2C3}

  Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

  Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeDynamiclinkSupport6All/AdobeDynamiclinkSupport6All.dmg

Updating media info for: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}

  Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

  Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCMaps4-mul/AdobeCMaps4-mul.dmg

Updating media info for: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060}

  Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

  Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCSXSExtensions3-mul/AdobeCSXSExtensions3-mul.dmg

Updating media info for: {FD50FA04-4759-494E-9D6D-4589FD80E484}

  Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

  Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-en_GB/AdobePhotoshop13-en_GB.dmg

--------------------  END  - Updating Media Sources -  END  --------------------

[       2] Thu Sep 27 11:45:46 2012 ERROR

ASU has quit unexpectedly.

[       0] Thu Sep 27 11:45:46 2012 ERROR

Media DB Error : 18

[       0] Thu Sep 27 11:45:46 2012  INFO

:: END TIMER :: [Sync Media DB] took 5208 milliseconds (5.208 seconds) DTR = 22618.3 KBPS (22.0882 MBPS)

:: END TIMER :: [Total Timer] took 5211 milliseconds (5.211 seconds) DTR = 22605.3 KBPS (22.0754 MBPS)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s), 0 warning(s)

ERROR: ASU has quit unexpectedly.

ERROR: Media DB Error : 18

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

[       0] Thu Sep 27 11:45:47 2012  INFO

Exit Code: 15 - Media DB Sync failed.

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

~                                                                              

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 27, 2012 Sep 27, 2012

Copy link to clipboard

Copied

I was adviced to delete all previous versions of CS 5 and earlier (which made me extremely nervous), including the clean up program (can't remember now, check the thread) and then try to install again. It finally worked! I hope you'll get it eventually!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2012 Sep 27, 2012

Copy link to clipboard

Copied

Because of Adobe's poor quality I learned today that a Mac (like Windows) can be booted in 'Safe Mode'.  I guess that disables things like hardware; for instance the sound stops working.  If I install in Safe Mode (hold down shift at boot time) then I can install.

I want my 2 hours back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 09, 2014 Jun 09, 2014

Copy link to clipboard

Copied

LATEST

I met with a similar issue today, and got exit code 15. Tried following link (Exit code 15 installing | Mac OS X | CCM, CS6) but didn't work.

Then I found that the sqlite DB has issue, then I just moved it away and PS could be successfully installed. Here is what I did:

1. Open a terminal

2. type following command:

    mkdir ~/tmp

    sudo mv /Library/Application\ Support/Adobe/caps/* ~/tmp

Hope this can fix your problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines