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This is terrible. Was using GIMP; found CS6 on sale, thought I'd give it a try. I'm missing GIMP already.
Bought fresh new DVD.
Ran installer.
Fails. Here's teh dump:
"Your installation encountered errors...Inconsistency on the installer database. Please restart..."
Exit code:15
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18
This is like DOS-era stone age error message and failure recovery.
Restarted.
Still fails.
Went to adobe, manually registered my serial number; website accepts it. Re-tried installer, still fails.
Ran the diagnosis utility; no dice. The Token is 40-69367-113227092012.
Wasted time trying 'cleaner' - no dice.
WTF!?!
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In the logs I see this:
Updating media info for: {DE88AA40-6766-43D3-A755-8FC374B3D2C3}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6
Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeDynamiclinkSupport6All/AdobeDynamiclinkSupport6All.dmg
Updating media info for: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6
Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCMaps4-mul/AdobeCMaps4-mul.dmg
Updating media info for: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6
Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCSXSExtensions3-mul/AdobeCSXSExtensions3-mul.dmg
Updating media info for: {FD50FA04-4759-494E-9D6D-4589FD80E484}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6
Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-en_GB/AdobePhotoshop13-en_GB.dmg
-------------------- END - Updating Media Sources - END --------------------
[ 2] Thu Sep 27 11:45:46 2012 ERROR
ASU has quit unexpectedly.
[ 0] Thu Sep 27 11:45:46 2012 ERROR
Media DB Error : 18
[ 0] Thu Sep 27 11:45:46 2012 INFO
:: END TIMER :: [Sync Media DB] took 5208 milliseconds (5.208 seconds) DTR = 22618.3 KBPS (22.0882 MBPS)
:: END TIMER :: [Total Timer] took 5211 milliseconds (5.211 seconds) DTR = 22605.3 KBPS (22.0754 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
-------------------------------------------------------------------------------------
[ 0] Thu Sep 27 11:45:47 2012 INFO
Exit Code: 15 - Media DB Sync failed.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
~
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I was adviced to delete all previous versions of CS 5 and earlier (which made me extremely nervous), including the clean up program (can't remember now, check the thread) and then try to install again. It finally worked! I hope you'll get it eventually!
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Because of Adobe's poor quality I learned today that a Mac (like Windows) can be booted in 'Safe Mode'. I guess that disables things like hardware; for instance the sound stops working. If I install in Safe Mode (hold down shift at boot time) then I can install.
I want my 2 hours back.
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I met with a similar issue today, and got exit code 15. Tried following link (Exit code 15 installing | Mac OS X | CCM, CS6) but didn't work.
Then I found that the sqlite DB has issue, then I just moved it away and PS could be successfully installed. Here is what I did:
1. Open a terminal
2. type following command:
mkdir ~/tmp
sudo mv /Library/Application\ Support/Adobe/caps/* ~/tmp
Hope this can fix your problem.