18 Replies Latest reply: Oct 24, 2012 4:42 PM by apprentice77 Branched to a new discussion. RSS

    Solution for flash player crashing problem

    Adobe Is a Hack Community Member

      This fix works pretty well, as all the latest versions of flash crash continuously, on almost every video.


      First, download these two items:


      Flash player Uninstaller

      1. Flash player Uninstaller - http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe



      1. http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html


      [Editors Note: I updated the link to point to the Flash Player archives page, instead of the non-Adobe site.  Please, ALWAYS download Flash Player directly from Adobe to ensure you have a valid, authentic copy.  Malware distributors often attempt to trick users into installing malicious files by naming them as legitimate software programs.  Wherever possible, always download software from the author's site.]


      Run the Uninstaller (with browsers closed).


      Then run the new Installer. You should not have problems anymore.


      This version also switches from full screen and back, smoothly (without freakin crashing).


      So far, it is running smooth as a lamb. I have no idea what is wrong with the other versions of flash player, but it is annoying. Even the very latest version crashes.


      I am back to enjoying videos again, hope you will be too. :-)

        • 1. Re: Solution for flash player (always)crashing problem
          Jeromie Clark Adobe Employee



          We'd like to understand the crashing problem that you're running into.  It's most likely related to the drivers or graphics hardware on your system.  It's definitely something we're interested in fixing.


          If you're on Windows, can you tell me what version you're using (Vista, Windows 7, etc) and provide the output of dxdiag for your system?


          On Vista:

          Click Start > Run > type dxdiag and hit Enter


          On Win7:

          Click Start > type dxdiag into the search box and hit Enter


          Click Save All Information, and attach the output?  You can use something like pastebin.org, dropbox, or http://sendnow.acrobat.com if you're an Adobe Creative Cloud subscriber to attach the file.


          Best regards,

          Jeromie Clark

          • 2. Re: Solution for flash player (always)crashing problem
            Adobe Is a Hack Community Member

            I have no idea what the crash is. I assumed when I submitted "The Crash Report", U would get the crash report, stating whatever, buffer, memory etc.


            But it started about a month or so ago, when the flash upgraded automatically.

            I am running Windows 8, the Release Preview, build 8400.


            I have been running it for four or five months now. My AMD-ATI video card has, and has had the latest drivers. This problem did not start until the flash player upgrade of a month and a 1/2 or so ago. And every single video was crashing, instantly. On every click. I have seen on other forums, that this is happening to nearly everybody. I finally found a fix on a Mozilla forum posted by a Mozilla staffer. I do not have the link and have tried to research it. It is the only page with the solution that worked well. Not just worked well, but worked perfectly.


            As the staffer must know Firefox inside and out.


    is the only flash that works well. Anything above or below that, is no good. I suppose that's why the Mozzila staff recommended it.


            This is very peculier. Is your flash doing something it's not supposed to be doing?


            I refuse to use any version of flash player that crashes. Whatever the problem is, is on your end. Whatever machine(s) you are testing all these out on. I suggest a new basic machine. That a typical user would have. With no testing or debugging software installed. And see what happens. Then install a debugger if the player is crashing. And find out why isn't crashing. It even moves to full screen and back smoothly (without interruption of play other than a brief moment of black, audio continues to play). I have not seen any of your players do that in along time. I refuse to move to any other version, as seems to be doing everything I need. And doing it well.

            • 3. Re: Solution for flash player (always)crashing problem
              Jeromie Clark Adobe Employee

              Thanks for the follow-up.  It's definitely something we want to fix.


              Can you tell me what the exact model of your video card is?  I'd like to build out an equivalent machine and test. 


              Again, output from dxdiag would be ideal.  It's built into the OS, and is already installed on your machine.  The output will give me the exact model and driver information that I need to reproduce your configuration. 



              • 4. Re: Solution for flash player (always)crashing problem
                Adobe Is a Hack Community Member

                You changed the title of my post. This IS NOT just happening in Windows 8, it is happening in all versions of Windows, and all browsers. As I said, you should set up a basic machine, that is clean and has Windows 7 or something. Install the latest Firefox, Opera, Chrome. Goto youtube, and try to watch a video. After about 3 - 4 - 5 seconds of play, it will crash. After a few crashes, it will then play. Try to go to full screen after that, it will crash. This does not happen at all in .


                I sometimes wonder if the crash is deliberate.

                • 5. Re: Solution for flash player crashing problem
                  Adobe Is a Hack Community Member

                  To anyone viewing my posts, let me know if my solution works. Videos are playing for me, and I couldn't be more content. They're playing smoothly and at full screen. Staff at adobe changed my link, so their version of includes a flash debugger I think, as the Original is 2.95 mb . The one they have, is 18.3 mb. I originally got the solution from a Mozilla post, although I can't find it.

                  • 6. Re: Solution for flash player crashing problem
                    Jeromie Clark Adobe Employee

                    I've changed your title back to the original one posted.  I was trying to make the post more discoverable, and my understanding from our previous conversation was that you were seeing this on Windows 8.


                    In general, we'd really like to collect data from people that are crashing consistently to understand the individual issues, find the root-cause and get them fixed in the product. 


                    As a first step, we'd recommend that people update to the lastest available version of their browser and graphics drivers, and then install the latest Flash Player from http://get.adobe.com/flashplayer/


                    There's a guide for finding the latest graphics drivers for your system here:



                    If you still continue experiencing problems after updating, please work through our Video Troubleshooting Guide:



                    If you're still experiencing problems after that, we'd like to work with you to get it fixed.  The best way for us to do that is to reproduce the issue here by trying to replicate your combination of software and hardware and visitng the content that causes you to experience the crash.


                    To that end, the following information would be particularly helpful:


                    For Windows users, the output of the DirectX Diagnostic Utility will give us enough information to 

                    Start > Run > Dxdiag

                    Choose Save All Information

                    Attach the output to the bug



                    • 7. Re: Solution for flash player (always)crashing problem
                      Adobe Is a Hack Community Member

                      You still need to retitle my post "Solution to flash player (always) crashing problem" - what right do you have renaming my post to something that isn't true? You've also made it impossible for me to edit my first messages. And after some thought, I think Windows or somebody has updated some patches to the OS (Windows). Through automatic updates. Which most Windows 7 users have now. Maybe Windows or Microsoft is getting tired of Flash being vulnerable to hacks, flash is almost an entire Operating System in itself. And I have seen it doing weird things. Like phoning into a server it should not be phoning into, etc. Scanning stuff on hard drives it should not be scanning. I almost published what I found last year.

                      • 8. Re: Solution for flash player crashing problem
                        apprentice77 Community Member

                        Hello, i would like to bump into this thread.


                        Flash is crashing and feezing in Mozilla Firefox here. It's unusable. And i have also noticed playback freezes in Pale Moon x64 and Internet Explorer (which i first did not notice, they are happening less often).


                        I have two videocards in my system. Problems happen on both videocards. I don't use them both, just one at a time. Depending on the display i use.

                        ATI HD3400  (12.1 Catalyst, but also on 9.x drivers)

                        Geforce GT220 (always latest)

                        Please refer to attached DXdiag for more info




                        Flash: 11.4.402.278 - i couldn't even use Firefox on my ATI card anymore. Firefox would crash and freeze immediately on any Flash content. I had to force end the Firefox process.

                                                       Usable on GT220 card, but still crashes and freezes.


                        Other symptons, before playback ends:


                        - Green screen and audio distortion.  Timer is still running, but no video and audio.

                        - Distorted screen (pixel blocks) and screen freeze. Timer is still running, but no video and audio.

                        - Freeze on playback or it just stops immediately and then skips to the end of the video.


                        All these problems happen involuntary.

                        Any flash 11.x version produces all symptoms.

                        Flash 10.3 version still freezes on playback. Playback just stops and i hear some audio distortion.

                        I even reverted back to Flash 10.2 , while it plays much much better it still freezes on playback with audio distortion. However : playback continues when for example on vimeo.com i disable HD and re-enable it. Perhaps to reset the playback or something.

                        On other Flash versions i have to refresh the complete browser...



                        - Firefox 15  and Firefox 3.6

                        - Pale Moon x64 


                        - Mostly all flash versions 10.2 and up.

                        - Turned off hardware acceleration and protected mode

                        - Firefox Safe mode (so all plugins and add-ons except flash are disabled)

                        - I fiddled around with some driver versions for my videocard.

                        - I tried a different router. Turned off firewall.

                        - memtest to check out my memory


                        Well i basically tried everything i can think off.

                        I spent the last four days to try to fix this. I am going crazy here...  

                        I don't remember when this started happening.

                        Jeromie Clark, please.. this needs to be debugged. For me it's a big drama.

                        Also, i watch hdtv, dvds, blu ray, video, edit video and audio on my system without problems. I experience no system crashes or other strange behavior.

                        I have this hardware for about 3 years now and these crashes started happening out of the blue.





                        Download link for dxdiag file: https://www.wetransfer.com/dl/hk59e9ob/d32ca0ad039e674ff0f883e306e1e110b733e0cb4658a2a441e f80ec9b45a39be76155825853e8b

                        • 9. Re: Solution for flash player crashing problem
                          Adobe Is a Hack Community Member

                          If you still have installed, try going to a video, pause it, and righ click and click "settings" , disable "hardware acceleration" . Reload the video. If you did not use the Flash Uninstaller as I have suggested, 10.3 might not be working correctly for that reason. Also, since I disabled hw acceleration, video goes from full screen to back with no problems and no delays at all. Which is even better than it was before. Remember, u have to install . Not 10.3.xx.x.xx and something else. This is the only flash working. And it works better than any other flash did in awhile. Let me know results.

                          • 10. Re: Solution for flash player crashing problem
                            Jeromie Clark Adobe Employee

                            I can't speak to the Pale Moon project.  It's untested and unsupported from our perspective.


                            Win7 x64 with Firefox 15.0.1 and Flash Player 11.4.402.278 is something I can definitely help tackle.  But seriously, it needs to be real Win7 x64.  Running Pale Moon and calling it Win7 will just confuse the data.


                            First, I'm curious about what the call stacks from the crashes look like.  In Firefox, can you go to about:crashes, and grab like the top 5 - 10 links for me?  If they start with "bp..." then just copy the links and paste them.  If they're all caps and start with other letters, click to submit them, then copy the resulting URL.


                            Can you point me to a URL/URLs where the crashes frequently occur?  Can you give me some idea of how long it takes or what you're doing leading up to the crash?  (I want to try and recreate the crashes here.)


                            It would also be helpful to get the contents of both the about:plugins and about:support pages.  You may just have a third-party plug-in that's causing a compatibility problem or something.


                            There do seem to be newer drivers available from Nvidia:

                            Geforce R304 Driver - Version 306.23 (09/13/2012) for the GeForce 220: http://www.nvidia.com/object/win8-win7-winvista-64bit-306.23-whql-driver.html


                            dxdiag didn't enumerate the details on the ATI card because it was inactive.


                            I've seen a couple stability problems related to a third monitor over the years, but usually not two.  If you're motivated, pulling the inactive card would be an interesting test, but if you have hardware acceleration disabled, it's probably something else.


                            I'm really curious about the other plugins and extensions, which we can get from about:support and about:plugins, and from the callstacks in the Mozilla crash reports.  I can figure out where it's crashing in the player from that info.  It might give us a hint as to what's going on.

                            • 11. Re: Solution for flash player crashing problem
                              apprentice77 Community Member

                              Here are  4 links. I hope these are right, never looked at this data before.











                              The freezes, crashes, green screen, etc occor basically on any video. for ex https://vimeo.com/50512991 , http://www.youtube.com/watch?v=YfulqRdDbsg

                              Basically if i am doing nothing and just let it play a freeze, crash, green screen, etc will occur sooner or later. But skipping through the video will also result in such behavior.


                              I have these GT220 drivers (306.23)  installed already.


                              hardware acceleration is permanently off indeed.

                              Here's a list.  But you know, i think i have ruled out the plugins and addons already because i also used flash on a fresh Firefox install and on a complete new profile without any plugins and addons installed.



                              Application Basics

                              Name Firefox
                              Version 15.0.1
                              User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
                              Profile Folder
                              Enabled Plugins about:plugins
                              Build Configuration about:buildconfig
                              Crash Reports about:crashes
                              Memory Use about:memory


                              Adblock Plus2.1.2true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
                              Add to Search Bar2.0trueadd-to-searchbox@maltekraus.de
                              Adobe Acrobat - Create PDF1.2trueweb2pdfextension@web2pdf.adobedotcom
                              Download Statusbar0.9.10true{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
                              Fasterfox Lite3.9.9LitetrueFasterFox_Lite@BigRedBrent
                              Flash Video Downloader Youtube Downloader3.7.0trueartur.dubovoy@gmail.com
                              Soundcloud.com: Enable downloading for every track0.4truesound@cloud.com
                              United States English Spellchecker6.0trueen-US@dictionaries.addons.mozilla.org

                              Important Modified Preferences




                              Adapter DescriptionNVIDIA GeForce GT 220
                              Vendor ID0x10de
                              Device ID0x0a20
                              Adapter RAM1024
                              Adapter Driversnvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
                              Driver Version9.18.13.623
                              Driver Date8-30-2012
                              Adapter Description (GPU #2)ATI Radeon HD 3400 Series
                              Vendor ID (GPU #2)0x1002
                              Device ID (GPU #2)0x95c5
                              Adapter RAM (GPU #2)256
                              Adapter Drivers (GPU #2)aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
                              Driver Version (GPU #2)8.930.0.0
                              Driver Date (GPU #2)12-5-2011
                              Direct2D Enabledfalse
                              DirectWrite Enabledfalse (6.1.7601.17789)
                              ClearType ParametersClearType parameters not found
                              WebGL RendererGoogle Inc. -- ANGLE (NVIDIA GeForce GT 220 ) -- OpenGL ES 2.0 (ANGLE
                              GPU Accelerated Windows0


                              Incremental GC 0

                              Library Versions

                              Expected minimum versionVersion in use
                              NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECC
                              NSS Util3.
                              NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECC
                              NSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC



                              Shockwave Flash

                              File: NPSWF32_11_4_402_278.dll

                              Version: 11.4.402.278

                              Shockwave Flash 11.4 r402


                              Adobe Flash movie



                              FutureSplash movie


                              Silverlight Plug-In

                              File: npctrl.dll

                              Version: 5.1.10411.0

                              1. 5.1.10411.0





                              • 12. Re: Solution for flash player crashing problem
                                apprentice77 Community Member


                                Adobe Is a Hack,


                                I kinda tried that version before and now again. It still freezes now and then. But yes it works a lot better than 11.x ,but not perfect.

                                Also i have Vsync and tearing problems if HW is turned off. Which are mostly fixed with HW turned on.


                                11.4.402.278 is really a no go for me now. Video's play very laggy until the complete thing freezes. Don't know where the lagging came from.


                                Tired -_-

                                • 13. Re: Solution for flash player crashing problem
                                  apprentice77 Community Member

                                  @Jeromie Clark


                                  Comodo seems to be the problem.


                                  https://forums.comodo.com/bug-reports-cis/flash-player-playback-issues-caused-by-comodo-fi rewall-t87120.0.html


                                  Even with comodo firewall turned off or the program not running Flash wouldn't work. It seems Comodo has some system service always active.

                                  I completely uninstalled Comodo and works perfect in Firefox now.

                                  • 14. Re: Solution for flash player crashing problem
                                    Jeromie Clark Adobe Employee

                                    That's awesome, thanks!  We'll confirm in our labs today and issue a technote on the forums.

                                    • 15. Re: Solution for flash player crashing problem
                                      apprentice77 Community Member

                                      Hi Jerome, please also check this user. After i posted my problem with Comodo + Flash he discovered his problems were caused by NOD32 Firewall. And also, only completely uninstalling would solve the issue.

                                      It seems for some reason the service of these 2 programs are conflicting with Flash. 






                                      25. Rognik,



                                        Oct 6, 2012 2:58 AM    in reply to apprentice77 





                                      I do not have Comodo firewall; I actually have ESET Smart Security (NOD32 anti-virus + firewall). However, I tried uninstalling it anyway and tested a number of YouTube videos as well as speedtest.net. I can confirm that all problems, as far as I can tell, are now gone. Both Flash 10.3 and Chrome's built-in flash installation work as I expect them to.


                                      At one point I tried disabling the firewall and the problem still existed. However, every time I have tested the issue I did in fact have ESET installed; I never thought that might be causing the issue and thought it was best to always have my anti-virus and firewall installed before surfing the web.


                                      Thank you very much for finding the problem! This has been driving me absolutely crazy. I don't know what I would have done without you bringing this to my attention.


                                      As it turns out, my license for ESET expires tomorrow and I received a free copy of Kaspersky anti-virus with my recent hardware purchases (the installation of which caused this problem to appear in the first place). I guess I will be installing that now and seeing if that works any better. It's a shame, because ESET has otherwise worked flawlessly for me over the past 2 years.




                                      PS: After this I realized that my PC might not have the most recent version of ESET Smart Security (4 instead of 5). I tried installing the newest version from their website and the problem immediately returned. I will try Kaspersky Anti-Virus + Windows Firewall (ugh) for now. Based on recent reviews of ESET Smart Security 5 it may be a good idea to switch to another security suite anyway.



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                                      • 16. Re: Solution for flash player crashing problem
                                        mrs_pink Community Member

                                        I can report that unistalling ESET Smart Security 5, does indeed fix the problem with flash videos distorting, turning green and or fast forwarding. My guess is that this is a bug on either of the companies since I've had no problems whatsoever up until two, three weeks ago.

                                        I would really appreciate it if you could look into this problem since I rather like ESETs products!


                                        thank you


                                        • 17. Re: Solution for flash player crashing problem
                                          chris.campbell Adobe Employee

                                          Thank you for the heads up.  I'll try Eset out tomorrow and get in contact with them about this issue.



                                          • 18. Re: Solution for flash player crashing problem
                                            apprentice77 Community Member

                                            Hi, just want to update that 3 weeks later i still haven't seen a single symptom which i had when i had Comodo Firewall installed.

                                            I now run Outpost Firewall PRO since the day i uninstalled Comodo... Flashplayer plays without any problems. :-)