Flash player not getting installed

[Sukhdeep26]

Whenever I try to view a video ora picture , I am unable to as I get a msg -

            You need to upgrade your Adobe Flash Player to watch this video.

When i install it from the site, sometimes it successfully gets installed and sometimes an error comes so the installation is incomplete. Ihave tried it several times, installing and uninstalling it.

Even after installing successfully, if i open a video - say youtube, the site opens for a second and then a black screen comes.

Please help as the flash player is not getting installed.

[vishu_13]

Hi

Welcome to Adobe forums

Kindly open the link mentioned below and follow the instructions mentioned

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Hope it help

Thanks VJ

[Sunil_Bhaskaran]

Hi,

Could you please let us know the operating system and browser you use?

Also, please go to the following link and let us know the status of Flash Player displayed there: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Thanks,

Sunil

[Sukhdeep26]

The operating System is Windows 7

Browswer - Google Chrome

And when I go to the link provided, it gives me a blank screen , though i can see Flash Player Pluggin installed in my programs

[Sukhdeep26]

Hi

I ununstalled it using the link you provided

and installed it again..

Still the same

[Sunil_Bhaskaran]

Hi,

You don't need to install Flash Player separately on Chrome. Chrome has Flash Player integrated with it.

In Chrome's address bar, type chrome://plugins/ and press Enter.

Do you see Shockwave Flash listed there? Ensure that one of them is enabled.

In the following document, you have more information: http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-google-chrome.html

Thanks,

Sunil