question

[emma_b_7]

hi there i bought adobe photoshop extended 12 last March. My computer sais i need to reinstall it as there are elements missing. I have been onto the adobe website where i can see my product and purchasew date, but its not showing in the purchase history section where apparently i need to go to to reinstall?Any tips? I have my serial number..

[PECourtejoie · Accepted solution]

Hello! You can simply install the trial version (link below), and enter your serial number.

http://prodesigntools.com/cs5-free-trial-downloads-now-available.html

In case it does not work, uninstall it :

(PC: Windows7: go to Control Panel/Programs and Features XP: Choose Start > Control Panel > Add Or Remove Programs, Select Photoshop CS6 from the list and click Change/Remove

Mac: Navigate to your /Applications/Photoshop CS6 folder, then Doubleclick on the Uninstall Adobe Photoshop CS6 uninstaller alias.)

The whole procedure is explained here with images for the PS Cs6 beta, but works exactly the same way for CS6: http://forums.adobe.com/message/4361731

Then, once everything is cleaned, reinstall from the above link.

[Luanne_Seymour]

I'm moving this question to the Download, Install & Setup Help forum for specialized attention to your situation.