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Error message

New Here ,
Dec 04, 2006 Dec 04, 2006

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Hi

My webhelp projects contains a number of buttons, but suddenly I receive the Internet Explorer Script Error "An error occurred in the script on this page" when pressing the buttons. Has anyone experienced a similar problem?

Thanx

Lena

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Contributor ,
Dec 04, 2006 Dec 04, 2006

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Lena -

Just about everyone has experienced a scripting error at one time or another.

If you want to troubleshoot the issue, you'll need to provide a little more info, at least; at best, you could post the script, or provide a link to the page in question. ...?

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New Here ,
Dec 05, 2006 Dec 05, 2006

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Hi

The error says: An error has occurred in the script on this page.
Line: 548
Char: 3
Error: 'null' is null or not an object
Url: file: //G:\Services\HelpSource\SAE Robohelp\Kundespecifik\GB\4-1\DTG\Working files\Classification\rltf4.thm

Regards
Lena

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Guest
Dec 05, 2006 Dec 05, 2006

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Lena,

If you haven't change the webhelp, check to see if there have been any changes made to the firewall, webserver security etc. If so, the problem could be that the call to the page is using your cache.

Clear down your temporary internet files. Tools/internet options/delete files - including offline content.

Brian

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New Here ,
Dec 05, 2006 Dec 05, 2006

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Hi

That did not do the trick either.

I found out, though, that if I compile the project and test the compiled project, the buttons work just fine. But still I need to be able to see the buttons in Robohelp as well. Any suggestions?

Thanx
Lena

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Guest
Dec 05, 2006 Dec 05, 2006

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Just to clarify:

The compiled project works fine.
Is the problem in Preview in Robohelp?

Brian

Also, is that a typo in the error message - file ext. = thm

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New Here ,
Dec 05, 2006 Dec 05, 2006

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Yes, the problem is in Preview in Robohelp.

Lena

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Community Expert ,
Dec 05, 2006 Dec 05, 2006

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I have seen a number of javascript methods that work fine in the generated help and not the preview.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Dec 05, 2006 Dec 05, 2006

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Okay. That's a problem since you cannot test your buttons and pop-up links before you generate your project.

Lena

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Community Expert ,
Dec 06, 2006 Dec 06, 2006

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Create the problem in one topic project, zip it up and send it to me via my website.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Dec 06, 2006 Dec 06, 2006

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Ok. Thanx.

Lena

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