Unable to install Adobe Muse

I'd like to add that I am having the same exact problem. OS X 10.8.2

My thought is that they must have updated the installer within the past few days and let a bugged version through.

Thanks for taking the time to gather information and report this problem! My apologies that our installer is being such a pain for you. That log is extremely helpful; it's definitely an issue related to our most recent update and this is the first time we've heard of it. I'm struggling to reproduce the problem on my side, so I'll need a little more help from you. Is this the first time you've ever installed Muse? Did you ever install any older versions of Muse on this machine?

Thanks!

Brian

Hi Brian,

In my case, this is the first time I've installed Adobe Muse. I just subscribed to Creative Cloud yesterday (very happy with it!). Everything else appears to have installed properly, but I'm still working my way through all of it.

Hi, Brian.

I have the exact same problem. I downloaded and installed Muse, or so I thought, but was unable to launch it. On my HD I can only find the uninstaller. This is my first time downloading Muse. Using OS 10.8.2.

Francesca

Got the exact same problem. Also looked up the system log, here you go:

Oct  8 10:34:36 Youris-MacBook-Pro InstallAdobeMuse[22291]: main

Oct  8 10:34:36 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:36.554 InstallAdobeMuse[22291:707] main

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Commandline is: -silent -eulaAccepted

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer end with exit code 0

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper begin with version (null) on Mac x86

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:38 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Migration signature validation failed

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer end with exit code 7

Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Subprocess Application Installer failed (7)

Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper end with exit code 7

Oct  8 10:34:50 Youris-MacBook-Pro InstallAdobeMuse[22291]: Adobe Muse Installation Returns :: 7

Oct  8 10:34:50 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:50.130 InstallAdobeMuse[22291:707] Adobe Muse Installation Returns :: 7

Hope you'll be able to fix the issue any time soon.

Hi same problem here too,

first time install of Muse, OSX 10.8.2

08.10.12 12:26:25,045 Install Adobe Muse[1451]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

08.10.12 12:26:25,283 Adobe AIR Application Installer[1452]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

08.10.12 12:26:26,274 Adobe AIR Application Installer[1452]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

08.10.12 12:26:38,161 Install Adobe Muse[1451]: Subprocess Application Installer failed (7)

08.10.12 12:26:38,161 Install Adobe Muse[1451]: Bootstrapper end with exit code 7

Same problem here as well!

First time install of Muse, OSX 10.8.2

Hi Everyone,

Please try the following steps.

1) Uninstall Muse completely (Remember to empty the trash if Muse has been dragged there).

2) Try downloading and installing via direct download: http://www.adobe.com/go/muse_latest_mac

Let me know if this works.

Thanks,
Colby

Wow, works perfectly now! Thanks Colby!

Worked (Used the Muse Uninstaller)! Thanks Colby!

Was just about to report the same issue and saw your response, Colby. This has worked for me with no further issues. Many Thanks ;-)

It worked for me, too. Thanks!

Hi Colby,

This tip won't work for me, the Muse package is said "corrupted" by Air Installer. All my softwares are up-to-date, and I've trashed everything related to Adobe Muse from my computer. We've enrolled today for this software, is an update planned ? When ?

Thanks for your help,

J

Hi,

This tip won't work for me too.

Thanks

Here is a translation of the error (message is in french).

" Sorry, an error occured.

Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor. "

Hope it will help,

J

I am havving the same issue. It does not install from the cloud and when I try the standalone version I get the following error:

I'm having the exact same issue. What I've tried that hasn't worked:

• Download/install of Muse via Adobe Application Manager
• Download/install of Muse via the Muse page on Adobe.com
• Download/install of Muse from Colby's direct link above

I've also tried uninstalling/reinstalling Adobe AIR, still nothing.

When installing from AAM there are no reported errors in the Muse install log (from /Library/Logs/Adobe/Installers/), however clicking "Launch App" does nothing.

Same problem here, I am using OS X 10.8.2

But this is interessing because 10 days ago I installed the Muse from AAM on my Mac Mini and it is working.

Now I try to install on my Macbook Pro OSX 10.8.2 and I cannot install Muse.

I try from AAM and from the link of Colby, and is giving here the same error:

Sorry, an error occured.

Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor

Is it bugged the installer? I try to install indesign from AAM and install and it is working. But Muse no way, I try severeal times, several ways and nothing.

Is it corrupted the Muse installer? If it is, can adobe fix it?

Actactly the same here!

Same here on my iMac with Mac OS 10.8.2.

same here on osx 10.7.4 trying to update Muse through the app manager and also using the details above. nothing working.

Im a creative cloud member, but have been using Muse since it was first released, so i have a fair few little projects on the go.

Are Adobe goign to Fix this? or do we have to work it out at our end?

this is almost the exact Scenario i was hoping Creative Cloud would eliminate. As we head towards terminal computing i was thinking we'd be looking at seemeless and trouble free app instalations...

Hi Everyone,

Please remember to completely remove Adobe Muse before trying the direct download. Make sure there is no entry in Applications, and empty the trash.

If this still doesn't work, please do the following:

1) Open up Console (do a spotlight search, CMD+Space, for "Console")

2) Select "system.log" under Files on the left

3) Type "Adobe AIR" in the upper right

4) Copy/Paste the contents of the window into a blank text file, save the text file.

5) Send this text file to muse-support@adobe.com, along with a link to this thread.

Thanks,
Colby

I am having this problem as well. I tried redownloading the Muse app per your instructions above, but every time I do it says the installer file is damaged. I've downloaded it multiple times. Same error each time. VERY FRUSTRATED. I'm late to a meeting where I'm supposed to demo the site I've been working on. And I'm trying to download it to my laptop so that I can take it with me!!! HELP!

This did not work for me. I've sent in my log run et al per a later instruction in this thread. I am now late to a meeting where I was supposed to present the new site! Great!

Same here.

Same here... still not installing... have sent my system.log as per instruction... hopefully the problem can be fix... Luckly for me Muse is not my prioity program right now and the other programs was able to install... (sorry to hear Robin QZW)

Any resolution yet? I would really like to use MUSE, but I'm getting the same damaged installer errors the other posters have been talking about.

Hi Everyone,

To anyone who is having install problems on Mac, please follow these steps:

1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.

2) Download Muse from the following link: http://adobe.com/go/muse_latest_mac

3) Install

Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.

Thanks,

Colby

Hey Colby,

Worked like a charm for me! As above (#4760665), nothing happened previously, but this time I saw the AIR installer prompt and went through the install/setup all the way to being able to create a new site and preview things.

Thanks!

They did get this fixed today! Yay! Thanks so much!

It is working for me now, thank you!

Yay! This fix works! Thank you!

I tried this and am still getting a whole lot of error messages upon opening - it says "HTML loader failed to initialize," among others. Is there any way to fix this?

vivdosk,

At what point during the install are you getting an error like that? What other errors are you getting?

Thanks,

Colby

Hello,

it's work for me !!! Thanks !

Worked for me... still got the error using AAM but the DD worked perfectly.

Thanks for a speedy response - if not speedy enough for all. Don't understand how this was allowed to happen.

It worked... finally. Thanks Colby!

Hi Colby,

The installation is OK, but at startup it says the following:

Error: HTMLLoader failed to initialize

    at flash.html::HTMLLoader/initHTMLEngine()

    at flash.html::HTMLLoader()

    at mx.core::FlexHTMLLoader()

    at mx.core::ClassFactory/newInstance()

    at mx.controls::HTML/createChildren()

    at mx.core::UIComponent/initialize()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

    at mx.core::UIComponent/addChildAt()

    at spark.components::Group/addDisplayObjectToDisplayList()

    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

    at spark.components::Group/setMXMLContent()

    at spark.components::Group/createChildren()

    at mx.core::UIComponent/initialize()

    at com.adobe.muse.widgets::BaseAttachingWidget/initialize()

    at com.adobe.pash.ui::DocumentCanvas/initialize()

    at com.adobe.pash.ui::PreviewCanvas/initialize()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

    at mx.core::UIComponent/addChildAt()

    at spark.components::Group/addDisplayObjectToDisplayList()

    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

    at spark.components::Group/setMXMLContent()

    at spark.components::Group/createChildren()

    at mx.core::UIComponent/initialize()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

    at mx.core::UIComponent/addChildAt()

    at spark.components::Group/addDisplayObjectToDisplayList()

    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

    at spark.components::Group/setMXMLContent()

    at spark.components::Group/createChildren()

    at mx.core::UIComponent/initialize()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

    at mx.core::UIComponent/addChildAt()

    at spark.components::Group/addDisplayObjectToDisplayList()

    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

    at spark.components::Group/setMXMLContent()

    at spark.components::Group/createChildren()

    at mx.core::UIComponent/initialize()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

    at mx.core::UIComponent/addChildAt()

    at spark.components::Group/addDisplayObjectToDisplayList()

    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

    at spark.components::Group/setMXMLContent()

    at spark.components::Group/set mxmlContent()

    at spark.components::SkinnableContainer/set mxmlContent()

    at spark.components::SkinnableContainer/createDeferredContent()

    at spark.components::SkinnableContainer/createContentIfNeeded()

    at spark.components::SkinnableContainer/createChildren()

    at spark.components::Application/createChildren()

    at mx.core::UIComponent/initialize()

    at spark.components::Application/initialize()

    at spark.components::WindowedApplication/initialize()

    at com.adobe.pash.air::PASHonAIRApplication/initialize()

    at MuseOnAIR/initialize()

    at mx.managers.systemClasses::ChildManager/childAdded()

    at mx.managers.systemClasses::ChildManager/initializeTopLevelWindow()

    at mx.managers::SystemManager/initializeTopLevelWindow()

    at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::kickOff()

    at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::preloader_completeHandler()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at mx.preloaders::Preloader/timerHandler()

    at flash.utils::Timer/_timerDispatch()

    at flash.utils::Timer/tick()

TypeError: Error #1009: Cannot access a property or method of a null object reference.

    at mx.controls::HTML/measure()

    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::measureSizes()

    at mx.core::UIComponent/validateSize()

    at mx.managers::LayoutManager/validateSize()

    at mx.managers::LayoutManager/doPhasedInstantiation()

    at mx.managers::LayoutManager/doPhasedInstantiationCallback()

Thanks for your help!