1 2 3 Previous Next 87 Replies Latest reply: Mar 22, 2015 4:08 AM by jenniferm77227793 RSS

    Unable to install Adobe Muse

    SolsticePaul Community Member

      Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.

       

      Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.

       

      Read forums. Deleted opm.db. Re-installed. No change in result.

       

      Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.

       

      I grabbed the system log which show an error with the "migration signature validation"

       

      Any help would be appreciated.

       

      Here are details:

      Oct  6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800

      Oct  6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup

      Oct  6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed

      Oct  6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255

      Oct  6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.

      Oct  6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501

      Oct  6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.

      Oct  6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800

      Oct  6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

      Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running

      Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)

      Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main

      Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main

      Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86

      Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted

      Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

      Oct  6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0

      Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86

      Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

      Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

      Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

      Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

      Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

      Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7

      Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7

      Oct  6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully

      Oct  6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)

      Oct  6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

        • 1. Re: Unable to install Adobe Muse
          mhetrick Community Member

          I'd like to add that I am having the same exact problem. OS X 10.8.2

           

          My thought is that they must have updated the installer within the past few days and let a bugged version through.

          • 2. Re: Unable to install Adobe Muse
            brian.thomas Adobe Employee

            Thanks for taking the time to gather information and report this problem! My apologies that our installer is being such a pain for you. That log is extremely helpful; it's definitely an issue related to our most recent update and this is the first time we've heard of it. I'm struggling to reproduce the problem on my side, so I'll need a little more help from you. Is this the first time you've ever installed Muse? Did you ever install any older versions of Muse on this machine?

             

            Thanks!

            Brian

            • 3. Re: Unable to install Adobe Muse
              mhetrick Community Member

              Hi Brian,

               

              In my case, this is the first time I've installed Adobe Muse. I just subscribed to Creative Cloud yesterday (very happy with it!). Everything else appears to have installed properly, but I'm still working my way through all of it.

              • 4. Re: Unable to install Adobe Muse
                cyboteur Community Member

                Hi, Brian.

                I have the exact same problem. I downloaded and installed Muse, or so I thought, but was unable to launch it. On my HD I can only find the uninstaller. This is my first time downloading Muse. Using OS 10.8.2.

                 

                Francesca

                • 5. Re: Unable to install Adobe Muse
                  yvdb1987 Community Member

                  Got the exact same problem. Also looked up the system log, here you go:

                   

                  Oct  8 10:34:36 Youris-MacBook-Pro InstallAdobeMuse[22291]: main

                  Oct  8 10:34:36 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:36.554 InstallAdobeMuse[22291:707] main

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Commandline is: -silent -eulaAccepted

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer end with exit code 0

                  Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper begin with version (null) on Mac x86

                  Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

                  Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

                  Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

                  Oct  8 10:34:38 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

                  Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Migration signature validation failed

                  Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

                  Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer end with exit code 7

                  Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Subprocess Application Installer failed (7)

                  Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper end with exit code 7

                  Oct  8 10:34:50 Youris-MacBook-Pro InstallAdobeMuse[22291]: Adobe Muse Installation Returns :: 7

                  Oct  8 10:34:50 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:50.130 InstallAdobeMuse[22291:707] Adobe Muse Installation Returns :: 7

                   

                   

                  Hope you'll be able to fix the issue any time soon.

                  • 6. Re: Unable to install Adobe Muse
                    DaveMue Community Member

                    Hi same problem here too,

                     

                    first time install of Muse, OSX 10.8.2

                     

                    08.10.12 12:26:25,045 Install Adobe Muse[1451]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

                    08.10.12 12:26:25,283 Adobe AIR Application Installer[1452]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

                    08.10.12 12:26:26,274 Adobe AIR Application Installer[1452]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

                    08.10.12 12:26:38,161 Install Adobe Muse[1451]: Subprocess Application Installer failed (7)

                    08.10.12 12:26:38,161 Install Adobe Muse[1451]: Bootstrapper end with exit code 7

                    • 7. Re: Unable to install Adobe Muse
                      nilsohman Community Member

                      Same problem here as well!

                      First time install of Muse, OSX 10.8.2

                      • 8. Re: Unable to install Adobe Muse
                        SolsticePaul Community Member

                        I might have installed the preview, but I really can't remember. I'm running 10.6.8 so it's not just a mountain lion issue.

                         

                        Are there some old preference files I could look for?

                         

                        Thanks for looking into this!

                        • 9. Re: Unable to install Adobe Muse
                          Colby Ausen Adobe Employee

                          Hi Everyone,

                           

                          Please try the following steps.

                           

                          1) Uninstall Muse completely (Remember to empty the trash if Muse has been dragged there).

                          2) Try downloading and installing via direct download: http://www.adobe.com/go/muse_latest_mac

                           

                          Let me know if this works.

                           

                          Thanks,
                          Colby

                          • 10. Re: Unable to install Adobe Muse
                            yvdb1987 Community Member

                            Wow, works perfectly now! Thanks Colby!

                            • 11. Re: Unable to install Adobe Muse
                              nilsohman Community Member

                              Worked (Used the Muse Uninstaller)! Thanks Colby!

                              • 12. Re: Unable to install Adobe Muse
                                POG01 Community Member

                                Was just about to report the same issue and saw your response, Colby. This has worked for me with no further issues. Many Thanks ;-)

                                • 13. Re: Unable to install Adobe Muse
                                  cyboteur Community Member

                                  It worked for me, too. Thanks!

                                  • 14. Re: Unable to install Adobe Muse
                                    edmokus Community Member

                                    Hi Colby,

                                    This tip won't work for me, the Muse package is said "corrupted" by Air Installer. All my softwares are up-to-date, and I've trashed everything related to Adobe Muse from my computer. We've enrolled today for this software, is an update planned ? When ?

                                     

                                    Thanks for your help,

                                    Jsnapshot 2012-10-09 à 13.28.18.png

                                    • 15. Re: Unable to install Adobe Muse
                                      gaby160977 Community Member

                                      Hi,

                                      This tip won't work for me too.

                                      Thanks

                                       

                                      Capture d’écran 2012-10-09 à 14.50.03.png

                                      • 16. Re: Unable to install Adobe Muse
                                        edmokus Community Member

                                        Here is a translation of the error (message is in french).

                                         

                                        " Sorry, an error occured.

                                        Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor. "

                                         

                                        Hope it will help,

                                        J

                                        • 17. Re: Unable to install Adobe Muse
                                          Pedro Marquinez Community Member

                                          I am havving the same issue. It does not install from the cloud and when I try the standalone version I get the following error:

                                           

                                          Screen-Shot-2012-10-09-at-9.00.11-AM.jpg

                                          • 18. Re: Unable to install Adobe Muse
                                            Actionscripted Community Member

                                            I'm having the exact same issue. What I've tried that hasn't worked:

                                             

                                            • Download/install of Muse via Adobe Application Manager
                                            • Download/install of Muse via the Muse page on Adobe.com
                                            • Download/install of Muse from Colby's direct link above

                                             

                                            I've also tried uninstalling/reinstalling Adobe AIR, still nothing.

                                             

                                            When installing from AAM there are no reported errors in the Muse install log (from /Library/Logs/Adobe/Installers/), however clicking "Launch App" does nothing.

                                            • 19. Re: Unable to install Adobe Muse
                                              jdn76 Community Member

                                              Same problem here, I am using OS X 10.8.2

                                              But this is interessing because 10 days ago I installed the Muse from AAM on my Mac Mini and it is working.

                                              Now I try to install on my Macbook Pro OSX 10.8.2 and I cannot install Muse.

                                              I try from AAM and from the link of Colby, and is giving here the same error:

                                               

                                              Sorry, an error occured.

                                              Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor

                                               

                                              Is it bugged the installer? I try to install indesign from AAM and install and it is working. But Muse no way, I try severeal times, several ways and nothing.

                                               

                                              Is it corrupted the Muse installer? If it is, can adobe fix it?

                                              • 20. Re: Unable to install Adobe Muse
                                                rl009 Community Member

                                                Actactly the same here!

                                                • 21. Re: Unable to install Adobe Muse
                                                  Martin van Egmond Community Member

                                                  Same here on my iMac with Mac OS 10.8.2.

                                                  • 22. Re: Unable to install Adobe Muse
                                                    dandiddotcom Community Member

                                                    same here on osx 10.7.4 trying to update Muse through the app manager and also using the details above. nothing working.

                                                    Im a creative cloud member, but have been using Muse since it was first released, so i have a fair few little projects on the go.

                                                    Are Adobe goign to Fix this? or do we have to work it out at our end?

                                                    this is almost the exact Scenario i was hoping Creative Cloud would eliminate. As we head towards terminal computing i was thinking we'd be looking at seemeless and trouble free app instalations...

                                                    • 23. Re: Unable to install Adobe Muse
                                                      Colby Ausen Adobe Employee

                                                      Hi Everyone,

                                                       

                                                      Please remember to completely remove Adobe Muse before trying the direct download. Make sure there is no entry in Applications, and empty the trash.

                                                       

                                                      If this still doesn't work, please do the following:

                                                       

                                                      1) Open up Console (do a spotlight search, CMD+Space, for "Console")

                                                      2) Select "system.log" under Files on the left

                                                      3) Type "Adobe AIR" in the upper right

                                                      4) Copy/Paste the contents of the window into a blank text file, save the text file.

                                                      5) Send this text file to muse-support@adobe.com, along with a link to this thread.

                                                       

                                                      Thanks,
                                                      Colby

                                                      • 24. Re: Unable to install Adobe Muse
                                                        Robin QZW Community Member

                                                        I am having this problem as well. I tried redownloading the Muse app per your instructions above, but every time I do it says the installer file is damaged. I've downloaded it multiple times. Same error each time. VERY FRUSTRATED. I'm late to a meeting where I'm supposed to demo the site I've been working on. And I'm trying to download it to my laptop so that I can take it with me!!! HELP!

                                                        • 25. Re: Unable to install Adobe Muse
                                                          Robin QZW Community Member

                                                          This did not work for me. I've sent in my log run et al per a later instruction in this thread. I am now late to a meeting where I was supposed to present the new site! Great!

                                                          • 26. Re: Unable to install Adobe Muse
                                                            Robin QZW Community Member

                                                            Same here.

                                                            • 27. Re: Unable to install Adobe Muse
                                                              rl009 Community Member

                                                              Same here... still not installing... have sent my system.log as per instruction... hopefully the problem can be fix... Luckly for me Muse is not my prioity program right now and the other programs was able to install... (sorry to hear Robin QZW)

                                                              • 28. Re: Unable to install Adobe Muse
                                                                tydesign Community Member

                                                                Any resolution yet? I would really like to use MUSE, but I'm getting the same damaged installer errors the other posters have been talking about.

                                                                • 29. Re: Unable to install Adobe Muse
                                                                  Colby Ausen Adobe Employee

                                                                  Hi Everyone,

                                                                   

                                                                  To anyone who is having install problems on Mac, please follow these steps:

                                                                   

                                                                  1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.

                                                                  2) Download Muse from the following link: http://adobe.com/go/muse_latest_mac

                                                                  3) Install

                                                                   

                                                                  Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.

                                                                   

                                                                  Thanks,

                                                                  Colby

                                                                  • 30. Re: Unable to install Adobe Muse
                                                                    Actionscripted Community Member

                                                                    Hey Colby,

                                                                     

                                                                    Worked like a charm for me! As above (#4760665), nothing happened previously, but this time I saw the AIR installer prompt and went through the install/setup all the way to being able to create a new site and preview things.

                                                                     

                                                                    Thanks!

                                                                    • 31. Re: Unable to install Adobe Muse
                                                                      Robin QZW Community Member

                                                                      They did get this fixed today! Yay! Thanks so much!

                                                                      • 32. Re: Unable to install Adobe Muse
                                                                        jdn76 Community Member

                                                                        It is working for me now, thank you!

                                                                        • 33. Re: Unable to install Adobe Muse
                                                                          rl009 Community Member

                                                                          Yay! This fix works! Thank you!

                                                                          • 34. Re: Unable to install Adobe Muse
                                                                            vivdosk

                                                                            I tried this and am still getting a whole lot of error messages upon opening - it says "HTML loader failed to initialize," among others. Is there any way to fix this?

                                                                            • 35. Re: Unable to install Adobe Muse
                                                                              Colby Ausen Adobe Employee

                                                                              vivdosk,

                                                                               

                                                                              At what point during the install are you getting an error like that? What other errors are you getting?

                                                                               

                                                                              Thanks,

                                                                              Colby

                                                                              • 36. Re: Unable to install Adobe Muse
                                                                                gaby160977 Community Member

                                                                                Hello,

                                                                                 

                                                                                it's work for me !!! Thanks !

                                                                                • 37. Re: Unable to install Adobe Muse
                                                                                  m_nmlBS3 Community Member

                                                                                  Worked for me... still got the error using AAM but the DD worked perfectly.

                                                                                   

                                                                                  Thanks for a speedy response - if not speedy enough for all. Don't understand how this was allowed to happen.

                                                                                  • 38. Re: Unable to install Adobe Muse
                                                                                    Martin van Egmond Community Member

                                                                                    It worked... finally. Thanks Colby!

                                                                                    • 39. Re: Unable to install Adobe Muse
                                                                                      vivdosk

                                                                                      Hi Colby,

                                                                                       

                                                                                      The installation is OK, but at startup it says the following:

                                                                                       

                                                                                      Error: HTMLLoader failed to initialize

                                                                                          at flash.html::HTMLLoader/initHTMLEngine()

                                                                                          at flash.html::HTMLLoader()

                                                                                          at mx.core::FlexHTMLLoader()

                                                                                          at mx.core::ClassFactory/newInstance()

                                                                                          at mx.controls::HTML/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

                                                                                          at mx.core::UIComponent/addChildAt()

                                                                                          at spark.components::Group/addDisplayObjectToDisplayList()

                                                                                          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

                                                                                          at spark.components::Group/setMXMLContent()

                                                                                          at spark.components::Group/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at com.adobe.muse.widgets::BaseAttachingWidget/initialize()

                                                                                          at com.adobe.pash.ui::DocumentCanvas/initialize()

                                                                                          at com.adobe.pash.ui::PreviewCanvas/initialize()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

                                                                                          at mx.core::UIComponent/addChildAt()

                                                                                          at spark.components::Group/addDisplayObjectToDisplayList()

                                                                                          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

                                                                                          at spark.components::Group/setMXMLContent()

                                                                                          at spark.components::Group/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

                                                                                          at mx.core::UIComponent/addChildAt()

                                                                                          at spark.components::Group/addDisplayObjectToDisplayList()

                                                                                          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

                                                                                          at spark.components::Group/setMXMLContent()

                                                                                          at spark.components::Group/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

                                                                                          at mx.core::UIComponent/addChildAt()

                                                                                          at spark.components::Group/addDisplayObjectToDisplayList()

                                                                                          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

                                                                                          at spark.components::Group/setMXMLContent()

                                                                                          at spark.components::Group/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()

                                                                                          at mx.core::UIComponent/addChildAt()

                                                                                          at spark.components::Group/addDisplayObjectToDisplayList()

                                                                                          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()

                                                                                          at spark.components::Group/setMXMLContent()

                                                                                          at spark.components::Group/set mxmlContent()

                                                                                          at spark.components::SkinnableContainer/set mxmlContent()

                                                                                          at spark.components::SkinnableContainer/createDeferredContent()

                                                                                          at spark.components::SkinnableContainer/createContentIfNeeded()

                                                                                          at spark.components::SkinnableContainer/createChildren()

                                                                                          at spark.components::Application/createChildren()

                                                                                          at mx.core::UIComponent/initialize()

                                                                                          at spark.components::Application/initialize()

                                                                                          at spark.components::WindowedApplication/initialize()

                                                                                          at com.adobe.pash.air::PASHonAIRApplication/initialize()

                                                                                          at MuseOnAIR/initialize()

                                                                                          at mx.managers.systemClasses::ChildManager/childAdded()

                                                                                          at mx.managers.systemClasses::ChildManager/initializeTopLevelWindow()

                                                                                          at mx.managers::SystemManager/initializeTopLevelWindow()

                                                                                          at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::kickOff()

                                                                                          at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::preloader_completeHandler()

                                                                                          at flash.events::EventDispatcher/dispatchEventFunction()

                                                                                          at flash.events::EventDispatcher/dispatchEvent()

                                                                                          at mx.preloaders::Preloader/timerHandler()

                                                                                          at flash.utils::Timer/_timerDispatch()

                                                                                          at flash.utils::Timer/tick()

                                                                                       

                                                                                      TypeError: Error #1009: Cannot access a property or method of a null object reference.

                                                                                          at mx.controls::HTML/measure()

                                                                                          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::measureSizes()

                                                                                          at mx.core::UIComponent/validateSize()

                                                                                          at mx.managers::LayoutManager/validateSize()

                                                                                          at mx.managers::LayoutManager/doPhasedInstantiation()

                                                                                          at mx.managers::LayoutManager/doPhasedInstantiationCallback()

                                                                                       

                                                                                       

                                                                                      Thanks for your help!

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