4 Replies Latest reply: Oct 11, 2012 7:27 AM by The Real Thorzdad RSS

    Saving a filled-in secure form in Reader?

    The Real Thorzdad Community Member

      Apologies if this has been covered somewhere in the forums. I've just not been able to find anything that answers this...

       

      I've created a form for a client in Acrobat 9 Pro. Security is set to allow printing and "Filling in form fields and signing existing signature fields." My problems begin when opening the form in Reader X.

       

      The instructions in Reader says "Click 'Sign' to fill out and sign this form. When you are done, you can save a copy by clicking 'Done Signing'"

      I click "Sign" and fill-in the form fields. However, "Done Signing" never turns live in the sidebar. It remains grayed-out. The only option available is to "Send Signed Document" using Adobe's EchoSign system. However, doing so simply sends a blank form, with none of the fields filled-in.

       

      Save As... doesn't appear to be an option either, as it will only save a blank copy of the form.

       

      How does a user fill-in and save a secured form in Reader X? Will I have to remove all security from the form altogether? Or is a user doomed to have to use EchoSign...which apparently only saves a blank version?

       

      Side observation: That sidebar is very confusing to the user. What's "Add Text" for? It could easily be assumed that the user needs to click that in order to fill-in the fields. And, there's no need for anyone to sign or "Place Signature" in this form. How can a user avoid this altogether?