Error 0x6BA when installing Flash Player 11.3.300.270

[Guest]

I am deploying Adobe Flash Player 11.3.300.270 via an .msi file to a number of computers running Windows XP, Vista, and 7. 

In all cases, Flash Player installs properly on the PCs.  In a few cases, the installation reports an error 0x6BA. 

Here are my questions:

1) What does error 0x6BA mean?

2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?

[chris.campbell]

I haven't run into that error before.  Could you post the contents of your flashinstall.log?

Where do I find the Flash Player installation log on Windows?

[Guest]

C:\Windows\system32\Macromed\Flash\FlashInstall.log

=O====== M/11.3.300.271 2012-08-15+14-47-21.420 ========
0000 00000010 "C:\Windows\TEMP\{A347486B-157F-4E96-87EB-AF94D6E136A1}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 00000012
=X====== M/11.3.300.271 2012-08-15+14-47-36.552 ========

=O====== M/11.3.300.271 2012-08-15+21-16-39.283 ========
0000 00000010 "C:\Windows\TEMP\{A360BE76-A8EA-40AC-9240-EA53E2E63D18}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_271.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_Plugin.exe
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/11.3.300.271 2012-08-15+21-16-48.367 ========

=O====== M/11.3.300.270 2012-08-15+21-16-51.274 ========
0000 00000010 "C:\Windows\TEMP\{60B5F4FC-2963-4AF2-AA3C-420AE097D5EA}\InstallFlashPlayer.exe" -uninstall plugin
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001021
0007 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0008 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001036 Software\Opera Software/Last CommandLine 2
0011 00001036 Software\Opera Software/Last CommandLine 2
0012 00001036 Software\Opera Software/Plugin Path 2
0013 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.3.300.270 2012-08-15+21-16-51.347 ========

==========================================================================

C:\Windows\syswow64\Macromed\Flash\FlashInstall.log

=O====== M/11.3.300.271 2012-08-17+23-52-38.046 ========
0000 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 00001041
=X====== M/11.3.300.271 2012-08-17+23-52-40.317 ========

=O====== M/11.3.300.271 2012-08-17+23-57-25.164 ========
0000 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 00001041
=X====== M/11.3.300.271 2012-08-17+23-57-26.006 ========

=O====== M/11.3.300.271 2012-08-18+00-28-17.077 ========
0000 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 00001041
=X====== M/11.3.300.271 2012-08-18+00-28-18.133 ========

[chris.campbell]

It's possible we're running into a permissions error here.  Could you try the steps listed in this FAQ?

How do I fix Windows permission problems with Flash Player?

[Guest]

Hello Chris,

I tried the steps listed in the article you send me above.  I am now using Adobe Flash Player 11.4.402.287.

Here was the outcome:

1) The SubInACL script ran without any errors

2) The SubInACL script did not detect an permissions problems in the file system or the registry

3) I am running the installation of Adobe Flash Player under the SYSTEM context, so I should have permission to do anything on the PC

4) The package still installs successfully, but I receive the 0x6BA error on 9 different makes and models of computers

Here is the latest FlashInstall.log file from one of my affected systems:

=O====== M/11.4.402.287 2012-10-09+09-33-13.313 ========
0000 00000010 "C:\Windows\TEMP\{E857B6ED-B07C-4D8E-9913-DC6B3E598C76}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_287.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 00000012
=X====== M/11.4.402.287 2012-10-09+09-33-21.915 ========

=O====== M/11.4.402.287 2012-10-09+09-46-31.128 ========
0000 00000010 "C:\Windows\TEMP\{5CE89728-E630-47C3-9538-3BED6D8DF06F}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_4_402_287.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_Plugin.exe
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/11.4.402.287 2012-10-09+09-46-41.143 ========

Here are my questions:

1) What does error 0x6BA mean?

2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?

3) Why do I not see the 0x6BA error in the FlashInstall.log file?  Is this error logged in some other file?

4) What other data would you like me to collect so that you can diagnose this issue?