12 Replies Latest reply: Oct 15, 2012 9:22 AM by Sudarshan Thiagarajan RSS

    Since installing Photoshop CS6, scanner cannot be launched via Photoshop Elements 8

    Page D Community Member

      I have recently installed Photoshop CS6. I already had Photoshop Elements 8 on my PC. Before installing CS6, I could quite happily scan photos etc via my scanner, from within Elements 8, but now when I go 'File > Get Photos and Videos > From Scanner' within Elements 8 (with Photoshop CS6 not open at the time, incidentally), I get a message saying 'Software for this device could not be launched. The device is not connected or is busy'. I would like to be able to scan from either Photoshop applications. What is the problem here?