-
1. Re: SenNow Desktop App
kkfinn Oct 14, 2012 12:26 PM (in response to Maridenden)I couldn't download the update and tried several times. I uninstalled SendNow and tried to download the app (for Mac) from Firefox. Same problem. Restarted MacBook Pro and tried from Safari. No go. Now I have NO SendNow at all!
-
2. Re: SenNow Desktop App
bob.treitman Oct 14, 2012 7:28 PM (in response to kkfinn)Hello kkfinn and Maridenen,
I just tried on my MacBook Pro running 10.6.8, and it installed fine.
So that we can try to reproduce the problems that you are experiencing, could you let us know what version of Mac OSX you have on your machines?
kkfinn, are you seeing the same issue as Maridenden (that is, a file corruption issue)?
-
3. Re: SenNow Desktop App
kkfinn Oct 14, 2012 8:50 PM (in response to bob.treitman)I have 10.7.5. When I try to download the app, here is the message: (see attached pdf screen shot). I saw the same message when I tried to update from the software update, and after I uninstalled and tried to do a clean download.
-
4. Re: SenNow Desktop App
Pearlina26 Oct 15, 2012 9:17 PM (in response to Maridenden)I am having the same problems described above. The desktop app software update indicates the download obtained from the Adobe website is corrupted. I am running on Mac OSX 10.8.2
UPDATE:
I just read other posts related to this problem. It was solved by uninstalling the application and re-downloading the app however this did NOT solve the problem and I recieved the same error message but now I have NO desktop app. I purchased this program specifically to help send large files to my business contacts. Please let me know what the solution is as I use this app daily!
Message was edited by: piratefence
-
5. Re: SenNow Desktop App
rjrose Oct 15, 2012 9:48 PM (in response to Maridenden)I got the identical error. I have a Macbook Air, OSX 10.8.2
-
6. Re: SenNow Desktop App
rjrose Oct 15, 2012 9:51 PM (in response to bob.treitman)I got the identical error. I have a Macbook Air, OSX 10.8.2 Mountain Lion. I am not trying to be snarky, but there is a huge difference between 10.6 and 10.8 in compatibility.
I wanted to use SendNow, but because of the error I chose to use another service.
-
7. Re: SenNow Desktop App
Pearlina26 Oct 15, 2012 10:07 PM (in response to rjrose)I use a mac mini for office but sounds like there is a compatibility issue with OSX 10.8.2 software and sendnow desktop app..I hope this is resolved fast. It has just wasted 2 hours of my life to try and get it to work using every browser and link in my attempts to download this update!
-
8. Re: SenNow Desktop App
Pearlina26 Oct 15, 2012 10:09 PM (in response to rjrose)Which service did you subscribe to? I agree with the compatibility issue with mac in general. Its kinda getting on my nerves. Outlook 2011 was a nightmare to get working for me!
-
9. Re: SenNow Desktop App
dave_m_k Oct 17, 2012 10:59 AM (in response to Pearlina26)Hello everyone,
There's a conflict with the latest version of the SendNow Desktop Application with Mac OS X. We're sorry for the inconvenience this has caused you.
While we work to resolve this issue, please download the attached AIR app. It's version 1.0.6 of the application. We've tested it on 10.6.8, 10.7.x, & 10.8.x and found no errors.
So to get the Adobe SendNow Desktop App working properly again take these steps:
- Delete the installed 'Adobe SendNow Desktop' from /Applications/Adobe/
- Download the attached AIR app
- Install SendNow Desktop App (1.0.6)
- Upon first launch of the SendNow Desktop App, you'll be prompted to update the application. Choose 'Download Later'
Unfortunately this prompt will come up each time you launch the application. As soon as we have a fix in place for later versions of the application, we'll update this thread.
Please let us know if you have any questions.
-David
SendNow Team
-
SendNowDesktop.air.zip 2.6 MB
-
10. Re: SenNow Desktop App
fourwalls4 Nov 7, 2012 10:01 PM (in response to dave_m_k)still no fix since oct 17??? I'm still getting this error with snow leopard.
-
11. Re: SenNow Desktop App
dave_m_k Nov 9, 2012 1:57 PM (in response to fourwalls4)Last night we released an updated version of the SendNow 1.0.7 Desktop Application.
This application is completely compatible with Mac OS 10.6, 10.7, and 10.8.
Please uninstall the SendNow AIR app you have installed now and then install this latest release: https://www.acrobat.com/sendnow/en/desktop-download.html
We're sorry for the trouble this has caused.
Please let us know if you have any questions.
-David
-
12. Re: SenNow Desktop App
Frans van der Geest Nov 10, 2012 7:02 AM (in response to dave_m_k)Nope, says version 1.07 (downloaded today from the website, november 10th) - still no darg & Drop or anything at all...
-
13. Re: SenNow Desktop App
fourwalls4 Nov 10, 2012 11:58 PM (in response to dave_m_k)David, the link you provided is asking me to download AIR. What is this and why is it necessary? Is there still something wrong or outdated with the 1.0.7 update.
-
14. Re: SenNow Desktop App
MickeyBo1947 Nov 11, 2012 7:28 AM (in response to dave_m_k)David,
No joy! I've tried apparently everything and I'm still luckless updating my MacBook (OS 10.6.8) to SendNow v. 1.0.7.
I've uninstalled and reinstalled AIR. I've also uninstalled SendNow 1.0.6 and tried your download link to v. 1.0.7, but get an error message. Fortunately, I was able to reinstall SendNow 1.0.6 from my backup hard drive.
Still awaiting a solution.
-
15. Re: SenNow Desktop App
alarope50 Nov 21, 2012 12:06 PM (in response to MickeyBo1947)Estoy en la misma situación y estoy atascado
Si logras saber algo avísame por favor al correo: aldo_aro_p@yahoo.es
Muchas gracias y un saludo
-
16. Re: SenNow Desktop App
alarope50 Nov 21, 2012 12:10 PM (in response to fourwalls4)Tengo el mismo problema si encuentras la solución, por favor comunícate conmigo. Correo: aldo_aro_p@yahoo.es
Gracias y un saludo
-
17. Re: SenNow Desktop App
dave_m_k Nov 26, 2012 9:50 AM (in response to alarope50)Por favor, pruebe la solución proporcionada aquí: http://forums.adobe.com/message/4859955#4859955
-
18. Re: SenNow Desktop App
sjam-14 Jan 28, 2013 10:04 AM (in response to dave_m_k)I have not been able to install the Mac version of Sendnow 1.0.7 Desktop Application without the following:
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
System is:
Mac OSX 10.8.2
Mac Pro desktop
Is this same issue as some prevous posts or a different issue?
How can I resolve?
Many thanks in advance.
-
19. Re: SenNow Desktop App
fourwalls4 Jan 28, 2013 9:38 PM (in response to dave_m_k)Adobe, what's the story here? I dare not download the upgrade.
-
20. Re: SenNow Desktop App
dave_m_k Jan 29, 2013 8:29 AM (in response to sjam-14)If you have any version of the Adobe SendNow Desktop applicaiton installed, you will receive this message when trying to install it again. Please uninstall it. Empty your Trash and download a clean version of the installer from https://www.acrobat.com/sendnow/en/desktop-download.html
If you continue to get this message, do a Spotlight search for 'SendNow Desktop'. I'm sure you'll find that it's still installed. Drag the app to the trash, empty trash, then download and install the most recent version from the link above.
Let us know how it goes.
-David
-
21. Re: SenNow Desktop App
Frans van der Geest Jan 29, 2013 8:32 AM (in response to dave_m_k)Problem still is under Mac OS X 10.8 that it simply does nothing... no drag & drop or anything, nothing at all...
-
22. Re: SenNow Desktop App
sjam-14 Jan 30, 2013 12:58 AM (in response to dave_m_k)Thank you David, following your advice I now have SendNow Desktop installed
-
23. Re: SenNow Desktop App
coachpfahl Feb 6, 2013 4:47 AM (in response to dave_m_k)I have followed all of the above and still receive the misconfigured installer error. Spotlight produces no result for SendNow Desktop.
However, a reboot solved the problem, so disregard above stupidity!!





