0 Replies Latest reply on Oct 29, 2012 4:25 AM by pwatson1980

    Adobe Application Manager - Stops entire machine responding

    pwatson1980
    pwatson1980 Oct 29, 2012 4:25 AM

      Hi all,

       

      I've been experienceing some issues wince updating from 10.8.1 to 10.8.2 when using Adobe Creative Suite CS5.5 and CS6.

       

      Since going onto 10.8.2, everytime I launch Adobe Application Manager to perfom updates and manage my installation my MacBook stops responding and I'm presented with beachball.

       

      I can leave the system for an hour and the Adobe Application Manager finally launches, however its un-responsive.

       

      I'm unable to force quite as the entire system stops repsonding.

       

      I've been trying to pinpoint the exact cause, and without fail Adobe Application Manager triggers it.

       

      Here is an extract from the system log that appears when I try to use Adobe Application Manager.

       

      29/10/2012 10:28:22.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Munkey" (52A623F9-3A52-49A0-9055-DBBE3F0F6D46), pv 94322727-7BBC-4879-9AEC-0DC57100EA39, near LV byte offset = 123945537536.

      29/10/2012 10:28:22.000 kernel[0]: disk1: I/O error.

      29/10/2012 10:28:22.000 kernel[0]: hfs_clonefile: cluster_read failed - 5

      29/10/2012 10:29:29.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Munkey" (52A623F9-3A52-49A0-9055-DBBE3F0F6D46), pv 94322727-7BBC-4879-9AEC-0DC57100EA39, near LV byte offset = 126514241536.

      29/10/2012 10:29:29.000 kernel[0]: disk1: I/O error.

       

      The error keeps repeating until I power down the machine.

       

      At first alarm bells are ringing as this suggests my HD is about to drop dead. However on another user account everything works perfectly including Adobe Application Manager.

       

      Things I've tried:

      • I've ran Disk utility from the recovery partition to both verify the disk and fix permissions. All OK
      • S.M.A.R.T. is verified
      • Use a different user - Which seems to be fine
      • Uninstalled both CS6 and CS5.5 removing using the option to delete all preferences - No change
      • Used CS cleaner from Adobe to ensure every last trace of CS is removed - No change
      • Temporarily removed my users entire preference folder - No change
      • Rebuilt the Spotlight Index - No change
      • PRAM Reset Mulitple times - No change
      • Used ONYX to clear out Application Caches - No change
      • Verified using SeaTools under Windows 7 bootcamped - All OK

       

      Just wondered if anyone else is having similar problems, or better yet has resolved it.