9 Replies Latest reply: Jul 20, 2014 5:25 PM by tonybuford

Domain already exists error

KeithGilbert Jul 25, 2012 2:13 PM

I'm moving an existing web site to BC. I've upgraded to a paid site, and went to the Network Solutions Web site and changed the DNS server addresses to ns1.worldsecuresystems.com, ns2, and ns3.

Next, I went to the Admin console and went to site settings > Side Domains, and clicked on the "new domain" button, and put in my domain name (gilbertconsulting.com) and filled in the rest of the info, including the "use this service to host your website requireing you to redelegate the domain".

But when I click the "save" button, I get the error "Domain already exists. Please delete all records associated with this domain before re-adding it". I'm stumped. What should I do next?

1. Re: Domain already exists error

Erick - BCGurus.com Jul 25, 2012 2:39 PM (in response to KeithGilbert)

Hi Keith,

When i visit gilbertconsulting.com it pulls up a site that is currently hosted on BC. Did you get this resolved?

If not, there was probably some sort of error where BC added the site to the system but didn't transfer dns control to your admin panel. I've never seen that happen before, but if that's the case you will probalby need to contact Adobe Support.
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2. Re: Domain already exists error

KeithGilbert Jul 25, 2012 2:55 PM (in response to Erick - BCGurus.com)

Thanks Erik, yes, I just figured it out a few minutes ago. Thx.
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3. Re: Domain already exists error

rorycorrigan1 Oct 30, 2012 10:03 AM (in response to KeithGilbert)

Hi Keith,
I am having the same problem as you had. How did you rectify it?
Thanks
Rory
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4. Re: Domain already exists error

CathieGillum Dec 4, 2012 10:22 AM (in response to KeithGilbert)

Help! I am having this same issue. How did you fix it?
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5. Re: Domain already exists error

KeithGilbert Dec 4, 2012 10:48 AM (in response to CathieGillum)

I'm sorry, I don't recall what I did exactly. I think maybe after waiting a few hour it resolved itself, but I'm not sure.
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6. Re: Domain already exists error

CathieGillum Dec 4, 2012 12:20 PM (in response to KeithGilbert)

Thanks. I got support to help me - actually they fixed it.

Best regards,
Cathie Gillum
281.292.7611
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7. Re: Domain already exists error

tonybuford Jul 20, 2014 3:50 PM (in response to CathieGillum)

How did you get support to help you?
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8. Re: Domain already exists error

Liam Dilley Jul 20, 2014 5:03 PM (in response to tonybuford)

You let them know of the problem, and they can clear the domain cache their end to resolve it.
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9. Re: Domain already exists error

tonybuford Jul 20, 2014 5:25 PM (in response to KeithGilbert)

So, how do I let them know. Their "contact support" is a circle that goes back and forth between 2 pages, never giving me a way to post anything, or even open a ticket. ("Before accessing your case management page, please log in to your site, and click the 'help and support' link:", which comes right back to this Adobe Business Catalyst Help & Support page).

And Live Chat does exactly the same thing. So I have nobody to ask. So far paid almost $1,000 US on subscription since CC started, and I don't get the same help I got from a $4.95/month hosting account anywhere else on the web.

And don't get me started about the lack of basic e-mail.

So I need help ASAP, since 3 sites I work on have had their name servers changed, and are dark right now.

Thanks anyway, Liam.
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