installing flash player

[hhugo1]

i have been trying to install flash 11.  it goes through the motions of downloading and installing but at the end it says "could not install".  i am using windows 7

[pwillener]

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Fash ?

[topic moved to Flash Player forum]

[hhugo1]

Hi Pat

System does not allow me to open .log file. It says “Access is denied”

Will also not allow me to attach flashinstall.log to this email. It says”

“You don’t have permission to open this file”

“Contact file owner to obtain permission”.

I have two users namely Hennie and Carien, both with Administrator privileges. The isn’t and Administrator user.

Have had a few problems with PC lately. It seems that my AVG Free has been uninstalled out of its own. I quickly download and installed Avast antivirus and it seems to be running properly.

Hope you can help me.

Regards

Hennie

[pwillener]

Is that the same account that you ran the installation under?

I suggest that you try a clean install as described in http://get.adobe.com/reader/enterprise/; make sure you run it under an Administrator account.

[hhugo1]

Hi Pat

I have two users set up, Hennie and Carien. They are both set up with administrator privileges. When I try to set up a user, Administrator, the system tell me that there already such a user. But in Control Panel it only shows Hennie, Carien and Guest. Guest is set as not active.

I shall go to the web address that you have sent me.

Regards

Hennie

[hhugo1]

When I try to get to the website you gave me, the system says “The operation has cancelled due to restriction in effect on this computer. Please contact your system administrator”

[pwillener · Accepted solution]

I am sorry; I posted the wrong link; here is the correct one: http://forums.adobe.com/thread/928315

For the reinstall, download the offline installer(s) from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

If you still have permission problems durin the uninstall or reinstall, right-click on the downloaded uninstaller/installer, then select Run as Administrator.

[hhugo1]

Hi Pat

Have now been able to follow your instructions and it all went through without a hitch.

Thank you.

Hennie