Topics don't display until browser resized, Win 8

[cv777]

We are using robohelp 9 and just tested the project on a win 8 computer in our office.  The TOC displays correctly, but topics don't display unless the browser or the TOC pane is resized. After resizing the browser/pane all topics display correctly. Adobe support is unaware of this.  Has anyone encountered this?  

Thanks

Carolyn

[Peter Grainge]

Even Rh10 is not supported on Windows 8. We will have to wait until Windows 8 is released and then see whether Adobe do support Rh10 on that platform.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[cv777]

I was able to fix this by setting the Webhelp Settings - Preferred Format to Pure HTML, rather than DHTML > Pure HTML.  I've used the latter in multiple projects for several years without problems, but making this change was the only way I could get topics to appear correctly when viewing the RH9's webhelp in IE on Windows 8.

[Captiv8r]

Well that's odd because all that setting does is to determine whether to present the TOC/Index/Glossary/Search using DHTML first or not. To my knowledge the setting has zip to do with the way topics appear.

Cheers... Rick

[Captiv8r]

You do realize that you are sacrificing the ability for users to type into fields for Index and Search with that setting, right? Instead, they will have to click letters of the alphabet to navigate your help.

Cheers... Rick

[cv777]

Thanks for the comments, Rick.  Yes, I noticed that this setting reduces the functionality of the index and search and if I can find a better way around the problem I'd certainly use it! I'm still evaluating whether this 'solution' is acceptable, but we simply can't release our software with Help that is completely broken.  Reduced index and search functionality is preferable. 

I'd really be interested in hearing comments from anyone running webhelp on Win 8.