Flash 11.4.402.287 MSI won't install

[Jack4049]

Hello,

I am having a problem with setting up flash 11 into group policy.  I have signed up for a distribution license and downloaded the file which seemed most logical, 'Flash player 11.4.402.287 OS: Windows, Browser: IE, Installer: MSI', which downloaded this file: install_flash_player_11_active_x.msi.

However when I try to use it, I get a pop up requesting the following:

"The network feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package 'install_flash_player_10_active_x.msi' in the box below."

If I select OK, it loops on itself, if I select version 10.3.183.29 (downloaded from the same place as the version 11 msi) I get an error reading: "The file '*DIRECTORY*\install_flash_player_10_active_x.msi' is not a valid installation package for the product Adobe Flash Player 10 ActiveX. Try to find the installation package 'install_flash_player_10_active_x.msi' in a folder from which you can install adobe flash player 10 activeX."

If I cancel I get a pop up saying "Error 1714.The older version of adobe flash player 11 active x cannot be removed.  contact your technical support group". 

Please advise where I am going wrong.

Lastly, system information:

Servers: Windows Server 2008 r2, IE 9

Client Machines: Windows 7 Professional (64 bit), IE 9

                            Windows 7 Enterprise (64 bit), IE 9 \ Firefox 16.0.2

Reguards,

Jack

[pwillener]

Jack4049 wrote:

However when I try to use it...

How exactly are you using it?

See http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_guide.html

Also note that Flash Player 11.5 was released earlier today.

[Jack4049]

Sorry for the delayed response, I got caught up in higher priority tasks for a while.

To clarify what I meant in my first post about 'using' the MSI, I meant executing the MSI file from the desktop of the machine.

I have tried following the guide you have linked, specifically the section titled 'Active Directory installation' on page 10 of this document:

http://www.adobe.com/content/dam/Adobe/en/devnet/flashplayer/pdfs/flash_player_11_4_admin_guide.pdf

so far I've have no success.

I'll try getting v11.5 to work and post back with the results.

EDIT: tried using 11.5, having the same issue where the installer asks for version 10.0

[chris.campbell · Accepted solution]

On the effected computers, can you try the following workarounds:

Workaround 1: Run the FixIt tool on the following page and uninstall any Flash Player installations that are identified by the tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us

Workaround 2: Search for "Flash Player" under the HKEY_CLASSES_ROOT\Installer\Products registry key and manually delete the associated keys.

Hopefully #1 is sufficient, please let me know if you continue to have problems.

Thanks,

Chris

[Jack4049]

Chris,

Thank you! The microsoft KB article you linked dosn't go anywhere (atleast when I clicked the link you provided, it no longer exists or has been moved apparantly), but the registry fix you suggested worked perfectly.

Thanks again,

Jack.

[chris.campbell]

Thanks Jack.  I've updated the link in the first workaround to one that hopefully continues to work.