Missing Training Button in Admin!

[CCA_adobe]

Hey there,

I don't know if anyone else is having this problem - but my Trainig button disappeared today!

Here's what it should look like:

But here's what mine looks like:

Eek! I can't add or access any training or curriculum! Any idea?

Many thanks in advance.

[Jorma_at_CoSo]

This is either because you didn't renew your Concurrent Learner licenses, or the renewal wasn't done properly, and Adobe needs to apply the correct licensing to the account.

[CCA_adobe]

Ok thanks, I'll look into that...I'm smack in the middle of a billing cycle though. Seems odd.

[Jorma_at_CoSo]

Did the account just get upgraded to Connect 9? It could be related to that update.

Either way, it's worth a call to Adobe. 800-945-9120

[CCA_adobe]

I am on Connect 9, yeah I was thinking it might be realated to that. Do you suppose it's just something I need to wait out? It ties my hands in a pretty serious way...

Connect support has been no help either...55min on hold and counting

[Jorma_at_CoSo · Accepted solution]

No, it is not something that you can wait out. Get them on the phone and have them fix it. When they upgraded the account they must have applied an incorrect license, so you don't have any access to the Training Module. You can verify this by looking at your account summary page an see if the Training section even has a check next to it, let alone any Concurrent User licenses.

[CCA_adobe]

You're right this is an issue with privaledges being incorrectly removed. Unfortunately, when I finally did get to someone at customer service they couldn't speak english very well and it was pretty much a brick wall. I'll be trying again tomorrow, but the problem has been pinpointed. Thanks for your insights!