17 Replies Latest reply: Oct 4, 2014 3:38 PM by EselJaye RSS

    Invalid Menu Operation Error in CS6

    Webshark2000 Community Member

      Recently, I've been seeing the little error indicator show up at the bottom-right corner of the Premiere screen after I import a file.  When I click on it, the error listed says, "Invalid Menu Operation".  I haven't noticed any negative effects from this, but I was wondering if anyone knows what it means.

       

      Thanks.

        • 1. Re: Invalid Menu Operation Error in CS6
          JSS1138 CommunityMVP

          I haven't seen that one yet.

          • 2. Re: Invalid Menu Operation Error in CS6
            Lynn Yuhn Community Member

            I get that error as well...I don't know what it means either, although it doesn't seem to be affecting my editing ability.

            • 3. Re: Invalid Menu Operation Error in CS6
              12towers Community Member

              OK Adobe. I'm getting the error as well. What's it mean? I'm using  version 6.0.3.

              • 4. Re: Invalid Menu Operation Error in CS6
                EselJaye Community Member

                Yep me too. I even called Customer Support and set up a support ticket with a gentleman, who gave me a name like Gerald but clearly was very unlikely to have ever been called Gerald,  and told me to e-mail the details. Did so, then got a series of emails asking me to e-mail that the problem was fixed, to which I replied "Ummm. no". Then came the "Reply to my e-mail or I will terminate the ticket" threats. My replies were not responded to. Thanks Customer Service, nice job.

                Still the "Invalid menu operation" persists -as soon as I click on "File"- (CS 6.0.3) with no apparent problem. BTW it seems to happen only when I first open a project and does not reappear after being cleared until I close and open a project, same one, new or old.

                While not an apparent problem or even any sort of issue that Adobe cares about either.

                Aren't you glad you spent all that money?

                • 5. Re: Invalid Menu Operation Error in CS6
                  12towers Community Member

                  Typical Adobe. I've found another bug. When using AME (Adobe Media Encoder) the file size estimates don't refresh when changing parameters. Really a bad thing for us because we upload 4 to 6 videos to the web a week and file size is critical. Won't even trouble to report it. They just don't listen.

                  • 6. Re: Invalid Menu Operation Error in CS6
                    EselJaye Community Member

                    Now I come to think of it you are right sometimes I get to see the file size estimates (Pr or Encoder) but most often there is no estimate or even accurate file size.

                    Yet one more nail...?

                    • 7. Re: Invalid Menu Operation Error in CS6
                      Jon Chappell Community Member

                      I've had mixed results with reporting bugs / feature requests. Some have been fixed, some haven't, but if you don't report it you're guaranteeing that it won't be fixed.

                      • 8. Re: Invalid Menu Operation Error in CS6
                        Kevin-Monahan Adobe Employee

                        Thanks Jon. Everyone, please submit a bug report describing your problems in detail. Thanks!

                        http://www.adobe.com/go/wish

                        • 10. Re: Invalid Menu Operation Error in CS6
                          12towers Community Member

                          I tried that and upon submission got the

                          We're sorry, we encountered an error processing your request. page.

                          Tried again and got the same page. So more wasted time.

                          • 11. Re: Invalid Menu Operation Error in CS6
                            EselJaye Community Member

                            @ 12towers: I guess I had better luck.

                            But the message is not encouraging.

                            Feature Request/Bug Report Form

                            Thanks for your feedback! Requests and suggestions from our customers are what help us to continue creating cutting-edge, world-class software.

                            Due to the volume of submissions we receive, responses to inquiries are generally not possible. However, we may contact you if we need clarification on your submission.

                             

                            @ Kevin Monahan.

                            I have tried this before with no result. When you say "decribe your problem in detail" there are very few details to describe other than, Turn on computer, open Pr, click on any project listed, wait, once open, click on "File" menu, and up pops the little red circle with a white x, click on that, "Events" dialog opens with "Invalid menu operation" listed. Tried clicking on "Details" nothing there.

                             

                            BTW lately, and this could be me being more sensitive to quirks, but this version 6.0.3 seems to be more quirky than before, see my posts about the src\TickTime error. Which is of much more concern to me.

                             

                            Except that I could easily miss a more urgent/concerning error thinking  "oh it's just that invalid menu thingy again..."

                            • 12. Re: Invalid Menu Operation Error in CS6
                              EselJaye Community Member

                              Hi Kevin, any movement on this or the Ticktime issue?

                              • 13. Re: Invalid Menu Operation Error in CS6
                                12towers Community Member

                                I think a month for an answer is fair.

                                • 14. Re: Invalid Menu Operation Error in CS6
                                  Kevin-Monahan Adobe Employee

                                  Hi EselJaye,

                                  Didn't Greg Baber point you to support on the "Ticktime" thread? Let me know if you need more help.

                                   

                                  Regarding the Invalid Menu Operation error, I followed up with engineering and it appears that there is no obvious bug filed for this particular problem.

                                  For those that filed a bug, I apologize that we didn't see it. I'll file one for you guys.

                                  • 15. Re: Invalid Menu Operation Error in CS6
                                    RYAN TSB Community Member

                                    hi

                                    i don't think that is fair you reply as you don't find any issue as we report!!!This unacceptable!!!
                                    i'm using premium production cs6 everytime when i open files and click to FILE/CLIP/TITILE/WINDOW and HELP menu button the error message will come out immeadiately than after clear all it will be ok but it will appear everytime when we first launch the project file?!

                                    Please take note: when click the menu EDIT/PROJECT/SEQUENCE and MARKER that is ok no error message appear!
                                    we paid for the software is because we trust it , we are not paying for trouble!!! this is a problem giving us when we working we don't know it will affect any of our project or not?

                                     

                                    ADOBE engineering team should find out the problem!!!
                                    the problem doesn't drop from the sky itself!!!??? Do you think we created the problem????

                                     

                                    Here is my system detail!

                                    i'm using WIN7 OS, nvidia Quadro 4000, DELL T5500

                                    AND BELOW IS THE ERROR REFERRENCE

                                    PLEASE DON'T GIVE US THE SAME FEEDBACK AGAIN THAT MUST BE SOMEWHERE GOES WRONG! PLEASE SOLVE THE PROBLEM THANK YOU!

                                    my email address is laiyensu@gmail.com or ryanlai.tsb@gmail.com

                                    invalid menu operation at cs6.0.3.pngnvalid menu operation REF1.png

                                    • 16. Re: Invalid Menu Operation Error in CS6
                                      EselJaye Community Member

                                      Ryan, it appears, to me, that, as Adobe has decided that they are no longer selling their software, just renting it online, they feel they do not have to service those of us who have laid out vast sums of hard earned (insert money moniker of choice) over the past year or so, or, as in my case, the last twenty plus years. After all there is only a few million of us!

                                       

                                      Now that Adobe is Cloud centric does that mean that the ...quirks.. found in the online versions of their software has "drop from the sky itself!!!???"

                                      Just wondering.

                                       

                                      Before anyone gets upset, notice that I said "it appears, to me", how acurate that statement is, is anyone's guess, I make no claim of certainty.

                                       

                                      Enjoy the day.

                                      • 17. Re: Invalid Menu Operation Error in CS6
                                        EselJaye Community Member

                                        So here we (well me) are a year or so later having gone to the cloud (mostly very happy with that BTW) and yet still in Pr CC2014 that pesky little "Invalid Menu Operation" warning/alert is still popping up! Anyone else?