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I typed a question before logging on. What happened to it?????????

Guest
Nov 13, 2012 Nov 13, 2012

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I typed a question before logging on.  What happened to it?????????

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Adobe Employee ,
Nov 13, 2012 Nov 13, 2012

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Unknown did you have a specific inquiry?

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Guest
Nov 13, 2012 Nov 13, 2012

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Yes.  Thank you.

My first attempt this morning to update Flash on Windows 7, firefox was unsuccessful.  I unistalled both the plugin and the player using the control panel, unfortunately, not the Adobe uninstall. When I download latest version now, I only get the updated Flash plug in, but not the player, (5 tries).  So it doesn't work. What do i do?

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Adobe Employee ,
Nov 13, 2012 Nov 13, 2012

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Moving this discussion to the Installing Flash Player forum.  The users in this forum may be able to help you with your installation difficulties regarding Flash Player.

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LEGEND ,
Nov 13, 2012 Nov 13, 2012

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What exactly means "doesn't work"; what do you see instead of the expected Flash content?

And what do you mean by "Flash plugin" vs. "player"?  The Flash plugin (on Firefox) is the Flash Player.

Or do you mean the ActiveX Control for Internet Explorer?

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Guest
Nov 14, 2012 Nov 14, 2012

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Q - "Flash plugin" vs. "player"?

When I unistalled Flash Player using the control panel insted of Adobe uninstall, I unistalled 2 icons, one was Flash Player pluin, and I believe the other was labeled Flash Player.  Unfortunately, i did not do a screen shot first.

Q - What exactly means "doesn't work"; what do you see instead of the expected Flash content?

When I go to Adobe Flash help, http://helpx.adobe.com/flash-player.html

I get the following, where is doesn't display what version I have, or even an error message, but nothing:

Thanks for your help.

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Adobe Employee ,
Nov 14, 2012 Nov 14, 2012

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Hi,

I hope you are having issues with Flash Player on Mozilla Firefox.

In Mozilla Firefox, click Tools > Add-ons. Go to Plugins and see if Shockwave Flash is displayed and enabled.

If it doesn't work, you may need to run the uninstaller provided in the following link and install Flash Player again:

http://kb2.adobe.com/cps/141/tn_14157.html

Thanks,

Sunil

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