Upgrade get adobe to crash in Iexplorer

[BHJ_IT]

Hi.

For the last 2 versions of adobe flash, we have been having some problems in Internet explorer. If a user upgrades from an earlier version, 2 out 3 will have problems in IE9, that its just stuck/hangs/not Responding, if there is any flash on the site.  If i disable flash active x, it works fine.

So if i uninstall flash and install again, i works fine. But if a user do an upgrade, it gives us problems. The problem is on manuelt upgrade and Remote upgrade installation.

Can anyone share some light on this problem, maybe?

Regards

Jesper

[Sunil_Bhaskaran]

Hi,

Could you please try the latest Flash Player version? http://get.adobe.com/flashplayer/

Thanks,

Sunil

[BHJ_IT]

the problem is reacuring when users get ask by adobe update from the adobe auto update. to the newest version.

[BHJ_IT]

We have come a bit further with the case on out own.

it seem to be because the system32/macromed/flash/FlashUtil64_11_5_502_110_ActiveX.dll file is missing.

the log file says it is copied, but its not located in the folder.  As soon as iexplorer process is running the dll file will not be copied to the location and flash fails when vissiting websites.

but if a disable UAC, and start the IE9 and go to a site with flash i will work.

Could you please share some light on this case please.

[BHJ_IT]

Could somebody please come with som kind of help or response?

[pwillener]

What is your current Flash Player version that gives you problems?

You write that you don't have problems when you do a clean install, but when you do an upgrade.

How about after an automated background update?

[pwillener]

Also can you post the contents the FlashInstall.log file from C:\Windows\system32\Macromed\Flash

[BHJ_IT]

The problem is when a user do an upgrade by hand or we do it from our cms system.

as soon as the iexplorer is running in the process,  the dll file is not created in the macromed/flash folder.

Automated Update is disabled do to we had this problem, så now I only installed the updates by CMS where i make sure that iexplorer is not running before upgrade or install. This is only on win7 machines. Xp no problem.

here is the logfile.

=O====== M/11.5.502.110 2012-12-20+10-38-45.545 ========

0000 00001113 C:\Windows\system32\Macromed\Flash\\* 3

0001 00000010 "C:\Windows\TEMP\{846CC481-8DC8-492E-83C5-6389DEAFE5AC}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

0002 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx

0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe

0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll

0009 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000012

=X====== M/11.5.502.110 2012-12-20+10-38-49.897 ========

=O====== M/11.5.502.110 2013-01-30+11-09-22.643 ========

0000 00000010 "C:\Windows\TEMP\{E659C295-9DF1-4380-9FB9-1D1A9D52A9FA}\InstallFlashPlayer.exe" -uninstall activex

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0007 00001021

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0011 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0012 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0013 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0015 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

=X====== M/11.5.502.110 2013-01-30+11-09-23.283 ========

=O====== M/11.5.502.146 2013-01-30+11-09-24.156 ========

0000 00000010 "C:\Windows\TEMP\{75835422-6D3E-4D53-9703-25FDE5C1D0A0}\InstallFlashPlayer.exe" -force  -uninstall activex

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001018

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00001019

0005 00001020

0006 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0007 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0008 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0009 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0010 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0011 00001021

0012 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0013 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0014 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0015 00001048

0016 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0017 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0018 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0019 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0020 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0021 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0022 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

=X====== M/11.5.502.146 2013-01-30+11-09-24.546 ========

=O====== M/11.5.502.146 2013-01-30+11-09-43.064 ========

0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe" -refreshIEElevationPolicies

=X====== M/11.5.502.146 2013-01-30+11-09-44.811 ========

=O====== M/11.5.502.146 2013-01-30+11-09-39.663 ========

0000 00000010 "C:\Windows\TEMP\{709AF767-0C46-4E76-8D2D-451E4FAF8FF0}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_146.ocx

0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe

0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.dll

0009 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000012

=X====== M/11.5.502.146 2013-01-30+11-09-47.229 ========

[BHJ_IT]

seeams that the problem is solved ind the new version "11.6.602.168". installed on 60 machines with no insidents so far.