Problems with FlashPlayer Update.

[Escudero46]

Problems with FlashPlayer Update.

after download, install begins, but when the progress bar ends a typical Windows error message displays showing :

(literal translate from spanish):

" is not found the enter point of procedure SetDIIDirectoryW into the dinamic Links Library KERNELL32.dll "

ihave:  windows32, XP +  FlashPlayer Ver: 11.1.102.55 + MozilaFirefox10.0

flash works ok, but i can't complete a new update since  Version: 11.1.102.55

please help me, Thanks

[pwillener]

I have seen this particular error only on Windows 2000.

What is the service pack level of your Windows XP?

[Escudero46]

Microsoft Windows XP Professional    Version    5.1.2600  Compilacion 2600

(looks like old windows98 / 2000 style but it's XP (i choose the old look in display preferences)

i think it's Service Pack 1  beacause there were problems with SP2 updates with some programs, so this version works Ok with all my software... until now.  i Know there's a SP3 and it is an obsolate OS but i like it and works well in this PC.

Do you think that it's the problem?  i must install SP3?

[pwillener · Accepted solution]

You have two options:

• install SP2 & SP3
• try if the Windows 2000 solution works: http://forums.adobe.com/thread/1012569

[Escudero46]

(sorry for the delay)...

the Windows 2000 solution  http://forums.adobe.com/thread/1012569

works perfectly on Win XP SP1, explorer + firefox. Now i have updated my FlashPlayer

thank you very much Pat Willener,