HtmlToPdf Error (ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password

[pacosera]

Hello,

We have LiveCycle 8.x with jBoss. It works ok. The server (Windows 2003) can browses to the link, but the link gives error in the LiveCycle Console Admministrator when I use the "HtmlToPdf" service.

JBoss service is started like Local System. I don´t know what to do

This is the error trace:

2012-02-06 10:32:46,881 INFO  [com.adobe.service.ProcessResource] BMC508: Service HtmlToPdfSvc: Native process PID = 4708

2012-02-06 10:32:58,426 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-028-http://repsolnet/pubs/es_es/home/home.aspx: Job Completion Status: Failed

2012-02-06 10:32:58,428 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-025-http://repsolnet/pubs/es_es/home/home.aspx: Time Job Completed: 2/6/12 10:32

AM for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

2012-02-06 10:32:58,428 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-030-http://repsolnet/pubs/es_es/home/home.aspx: Waiting time in queue: 0 ms for

job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

2012-02-06 10:32:58,429 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-026-http://repsolnet/pubs/es_es/home/home.aspx: Time of Job Execution: 12,682 ms

for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

2012-02-06 10:32:58,430 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-

Error message from the primary converter:

ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

Error message from the fallback converter:

ALC-PDG-052-020-HTML Converter could not convert the given file or URL.

2012-02-06 10:32:58,447 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:

Error message from the primary converter:

ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

Error message from the fallback converter:

ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

routes were found to be configured.

2012-02-06 10:32:58,447 ERROR [com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker] An exception was thrown with name

1. com.adobe.livecycle.generatepdf.client.ConversionException message:

Error message from the primary converter:

ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

Error message from the fallback converter:

ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

routes were found to be configured.

2012-02-06 10:32:58,460 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:

Error message from the primary converter:

ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

Error message from the fallback converter:

ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

routes were found to be configured.

Thanks for help me.

[pacosera]

Thanks for reply nothing

[TundraSteve]

What happens if you try converting the page using Acrobat?  Is this a public page or internal, if public can you provide the url.

[pacosera]

Thanks for reply (seven months later...).

The problem was in the server security to navigate to externals urls.