What operating system?
Saving locally or the a network?
Have to reset Illustraotr preferences? (Unisntalling and reinstalling does not do this)
I have Mac OS X version 10.5.8
and I save on my computer/laptop (such as desktop, files, etc...)
how do I reset preferences?
So I have tried re-setting my preferences using this way http://forums.adobe.com/message/3073895?tstart=0
and I also uninstalled the program (clicking the option to uninstall preferences)... but those don't seem to work. My program keeps crashing whenever I try to save or will only save a "flat" pdf format.
Anyone else have any ideas?
So I just want to post that "I" was able to slove the issue (and I'll post my solution in case anyone else may be having this problem...)
I went to the mac store today and it turns out that I had somehow changed the default program to open my .ai files up... Like, whenever I tried opening the saved file up, it would open it up as a pdf file (or if I tried opening it from Illustrator, nothing happend or sometimes it would crash).
To fix this, all I had to do was right click on the file, go to get more info (or apparently press command "i") and down where it says "open with" select adboe illustrator. This will change the file to the correct .ai format and save all future files as the correct .ai format as well. If you just try to right click the file and click "open with" and select illustrator, the file will not open.
Hope this helps someone in the future... sure gave me a headache.
and thank you adobe. I'm glad I can go to an apple store and get help for free on one of YOUR products.