User Not Authorized Message when I Have Been Authorized

[KayJ44]

I have been using ADE successfully for several months on my Nook. All of a sudden now, I get a message "user not activated" I went to B & N for support and they said I need to solve the problem through ADE. I may have to deactivate my account, then reactivate. I don't see any place to do this. Can someone give me help? Thanks so much.

[Guest]

I've had the same issue.  I've tried restarting my computer, turning my Nook off then back on multiple times, (there is no hole in the back for a "restart" ) I've uninstalled ADE reinstalled, made sure my Nook was updated.  My Nook still reads" User not authorized:" and when I tried (for the last day to authorize my ADE on my computer I still get the msg "activeration server error 'E_Auth_Not_Ready"  AGGG! What else can I do???

[KayJ44]

Linda,

I too have no hole for a restart. I finally went into settings, then Device

Information, and then erase and deregister Nook. I had only one book I was

reading, and it had not expired yet on ADE, so I figured I could re

download it. I got the message that any books purchased from B & N would

still be available in my account. To my surprise, when I re downloaded my

book, the other expired library books jumped from ADE onto my Nook also. I

really didn't want them, but everything is working good now, so I am not

complaining. Good luck.

Kay

[Guest]

It worked! I was leary of erasing and deregistering my Nook.  but you're right, everything came back.  i was able to redownload the library book I was reading so now I can finish the last two chapters,  Thanks so much!!

[KayJ44]

I am so glad. I was just so frustrated, and was really afraid to

deregister, but hurray for both of us.

Kay