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Displaying Pictores & PDF Files in Robohelp

New Here ,
Nov 29, 2012 Nov 29, 2012

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Hi,

I am currently using an older version of Robohelp 6 & have it hosted on the company's intranet site.

I've had no issues with displaying pictures &/or PDF files on the site

Recently when employees were trying to access site some pictures would not display (just show box with X) & same is for the PDF files as well.

Does anyone know what might be the issue?

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Community Expert ,
Nov 29, 2012 Nov 29, 2012

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what form of help are you creating?

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New Here ,
Nov 29, 2012 Nov 29, 2012

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When you say help? Are you referring to Single Source layout?

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Community Expert ,
Nov 29, 2012 Nov 29, 2012

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yes - WebHelp, CHMs, AIRHelp, etc.

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New Here ,
Nov 29, 2012 Nov 29, 2012

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WebHelp -

Also, noticed that table of contents has all red X's over the documents?

Is there anything I can do to fix or should I just have my IS Dept install backup from a few days ago?

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Community Expert ,
Nov 29, 2012 Nov 29, 2012

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what version of RH created the help files & what browsers are being used to look at it?

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