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40. Re: Application Manager and previously installed Apps
David__B Nov 30, 2012 10:50 AM (in response to EselJaye)Thank you the compliments regarding my response
I didn't have the 13.0.1.1 update installed but updated after your question. Photoshop doesn't list the 13.0.1.1 after being updated. If you go to Help > System info the version I show is
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64 or x32
If yours is the same I think you're good.
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41. Re: Application Manager and previously installed Apps
Ken G. Rice Nov 30, 2012 11:05 AM (in response to EselJaye)Photoshop showing 13.0.1 after being updated is correct. The 13.0.1.1 was a hot fix for the signing revocation and only applied to the Windows distribution. More information on the signing revoction here http://blogs.adobe.com/conversations/2012/09/adobe-to-revoke-code-signing-certificate.html.
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42. Re: Application Manager and previously installed Apps
SG... Nov 30, 2012 11:15 AM (in response to EselJaye)Hi,
The 13.0.1.1 update for Windows didn't change the version string anywhere.
Here's more info on why the update was issued and how to tell if your system has it applied:
http://helpx.adobe.com/photoshop/kb/update-photoshop-cs6-new-code.html
Sorry for any confusion. It wasn't a planned release, and we had to minimize impact to a quick delivery at the expense of not revving the version string.
regards,
steve
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43. Re: Application Manager and previously installed Apps
EselJaye Nov 30, 2012 11:28 AM (in response to SG...)Thanks to David_B, Ken G. Rice and 42.SG_
Yepperdoddle the system shows "Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64 or x32"
Can't agree more aboutr all the confusion.
Again many thanks.
While I have your intention do you know if there are any fixes for the problems I'm having with Pr?
Specifically the ticktime error http://forums.adobe.com/message/4865681#4865681 and http://forums.adobe.com/message/4841520#4841520
Or are you pure Ps techs?
Thanks again.
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44. Re: Application Manager and previously installed Apps
SG... Nov 30, 2012 1:34 PM (in response to EselJaye)Hi,
I work on the Ps team so I'm ignorant to any investigation on the 'Error: ticktime.cpp-207' issue, sorry. Looking thru the thread it appears that the message itself may be a generalized error condition. I've pointed your ticktime error thread to someone on the Pr team to have a look. Maybe they can reply, but it also looks like Greg has been helping out.
The Photoshop and Digital Imaging teams have gone to using feedback.photoshop.com for bug reporting in lieu of the 'wishform'. It offers a much better feedback loop for us. I don't know if there's movement to that method with other Adobe products though. Take a look and if it seems more useful to you, raise it as an ask in the Pr forum. :-)
regards,
steve
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45. Re: Application Manager and previously installed Apps
EselJaye Dec 11, 2012 8:36 AM (in response to SG...)Thanks.
Do you know if there is any progress on a fix for Manager?
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46. Re: Application Manager and previously installed Apps
Jasketti Feb 1, 2013 4:59 AM (in response to EselJaye)The problem still remains. Application manager "lost sigth" of all the apps after some update.
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47. Re: Application Manager and previously installed Apps
ZashMichael Feb 3, 2013 2:52 PM (in response to Jasketti)The problem still exists.
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48. Re: Application Manager and previously installed Apps
criesca Apr 10, 2013 5:08 PM (in response to ZashMichael)I am currently referring to the issue Mike was having, the one where a product is not installed but it shows as installed. Which lead me there because it said it could not update the software due to some corruption.
I can confirm both things: First, the problem still exist, and I am seing this issue on Mac OS X. Second, that the work around works like a charm http://www.adobe.com/support/contact/cscleanertool.html
Best regards to anyone reading this thread.
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49. Re: Application Manager and previously installed Apps
SoccerSystem Jun 27, 2014 6:55 AM (in response to David__B)
So here it is 19 months later and apparently no fix has been incorporated into Application Manager for this issue. In my case Lightroom 5 and Acrobat XI are installed, but listed as TRY in the Creative Cloud App Manager. Come on Adobe, you are better than that! I'm waiting for Adobe to fix this, because all too often I've been burned by workarounds that screw things even worse, or are just a waste of time, because they do nothing to fix the problem in my case. I just tried one suggestion where I removed OPM.db and re-logged in to Creative Cloud - but nothing changed in Application Manager. I have too much invested in a working version of Acrobat XI to just go remove it and re-install it. Thanks Adobe! -
50. Re: Application Manager and previously installed Apps
moxn Aug 2, 2014 3:37 AM (in response to JM_Cook)This really sucks! I reinstalled Photoshop and Lightroom and had the same issue after a couple of days again!


