We're looking into citytv.com and the brightcove setup there.
In the meantime, could you see if "known good" content plays using the Mac OSX setup and player you have?
1. Open the Adobe test player http://drmtest2.adobe.com:8080/TVP/TestVideoPlayer_FP.html
2. In the URL field, enter http://drmtest2.adobe.com:8080/Content/anonymous.f4v (case-sensitive)
3. Press the [Update Adobe CP] button. It should log "AdobeCP update Complete. Updating time: xxxx milliseconds" at the right.
4. Press the [Play] button and see if you see the Getty Train video playing.
For our internal testing, we were using the 30Rock episode 6, season 7:
What error are you getting during attempted playback?
We assume you're from Canada since CityTV is from Canada.
What we see is: if we try to play this content from the U.S, it fails to play on any platform (Windows 7, Windows XP, Mac OSX 10.8, 10.5.7 with various browsers & players) but we see no error - just blank video area.
When we use a system in our Canada office, playback works and it also works when we use VPN. Is it possible there is some issue with checking geo-location? (are you perhaps inadvertently logged into a VPN to the US during your playback tests? or traveling?)
When I follow the steps you asked me to, I get this:
Start to update AdobeCP
[Event type="complete" bubbles=false cancelable=false eventPhase=2]
AdobeCP update Complete. Updating time: 2064 milliseconds
Prepare to play at Sat Dec 1 15:21:44 GMT-0700 2012
NetConnection connected. Prepare to play video
Status event received on Sat Dec 1 15:21:44 GMT-0700 2012
code = DRM.encryptedFLV
level = status
DRMError event received on Sat Dec 1 15:21:44 GMT-0700 2012
Error Code = 3343 [IVError]
Sub Error Code = 0
Error Details =
drmUpdateNeeded = true
systemUpdateNeeded = false
The error I get from CityTv is:
Unable to install the Adobe protected content module. Click here to update.
I think it's pretty unlikely I'm signed into another VPN, because this problem is in youtube too. I can still play videos, but I get this error under them:
Like I said above in my first post, I definitely am running the latest flash, so I don't know what the problem is.
When I play it here on a Mac OSX 10.5.7 image, and Flash Player 10.3.183.45 (or 48), it works fine for me.
When I use 10.3.183.29 (Chrome 21.0, Safari 3.23, Mozilla Firefox 15.0.1), I get the same error you're getting (3343 [IV Error]. Build 29 seems to be bad.
Can you confirm again you have the latest version of Flash? Go to http://www.adobe.com/go/flashplayer and bring down the latest version - which is either build 45 or 48 (we published 48 this morning).
With build 45 (released October 1, 2012), I think everything should work.
To be safe, you might want to download the uninstaller too at http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html and run that first.
Sometimes the older (10.3 Flash) builds don't update cleanly over prior versions.
The new update made it work. Thanks, Stephen!