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Whenever I try to record video I get the following generic error. I've tried uninstalling and reinstalling Presenter, updating graphics card driver, but still have he same problem. I'm running PowerPoint 2010 (32-bit) on Windows 7 (64-bit).
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Hello,
Welcome to Adobe Forums.
Do you have a Laptop or Desktop ? (Please Specify the Brand Name and Model Number)
Just want to confirm, do you have SP1 installed for your Windows 7 ?
Did you try launching Adobe Presenter Video Creator ?
As a testing try recording Videos on a different user account on your computer.
Thanks,
Vikram
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I have a laptop (Thinkpad W510) running Win 7 with Service Pack 1. I am able to launch Adobe Presenter Video Creator, but get the above error when I try to begin recording from within PowerPoint. I don't have another user account to try on this machine.
--Jerry
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I am having the exact same problem. I have made several videos when recording from the web and screen but when I try to o[en through powerpoint it will not connect. My IT support cannot help but are wondering if the fact I run SMARTnotebook which also has video drivers might conflict?
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@jcalleson @HenriettaMi
Hi, can you tell me which version number of presenter have you installed? If it's 8.0.0.227, please update it to the latest patch available. Goto (help > updates). If update option is not available, click on package button and then click on cancel button on the window that comes up and then try to update presenter.
Let us know if the problem gets resolved.
Thanks,
Vikram
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hi, i have the same problem but with different version of presenter. my adobe presenter version is 8.01 build 260. the same problem with error when trying to record video, anyone please help
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Please check in the updates window(as I explained above), if you see any presenter updates, then please update it.
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I updated Prsenter to version 8.0.1.260 and am still having the exact same problem.
This is getting very frustrating. I upgraded over a month ago so that I could use this new feature in version 8 and I have not yet been able to get it to work or even get any idea as to what the issue is.
--Jerry
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Hi
Can you please let us know if you get the above error only on clicking on the Video creator icon or on clicking any icon inside presenter?
Thanks
Mahesh
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I get an error message when I click the record button. My IT support thinks presenter is conflicting with other software I use. He is going to try and reinstal again on Thursday to see if he can fix it.
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Hi
Can you please check whether you are seeing this issue only on clicking on video >> record button or any other button in presenter
Are you using any antivirus softwares?
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I only get the error when clicking the video record button from within Presenter. I also have Symantec Endpoint Protection running and would not want to have to disable virus protection in order to use Presenter.
--Jerry