28 Replies Latest reply on Feb 20, 2018 12:26 PM by BobLevine

    Application Manager Not Updating on Win 8

    Lynda-S Level 4

      I am attempting to check for updates using the Adobe Application Manager on Windows 8 and I get this error:

      The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect.


      I have seen this error before on Windows 7 and remembered that I needed to disable the Microsoft Virtual WiFi Miniport Adapter. I navigated to the correct place but the Miniport Adapter was not there. After a bit of searching across several forums I saw a recommendation to change <logLevel>2</logLevel>  to <logLevel>10</logLevel>. I attempted that and again it still did not work. I have also tried disabling my anti-virus protection and disabling Windows Firewall. Neither worked.


      I am not sure what else to try or do at this point.


      Are there any other recommendations to solve this issue?




      I am running Windows 8 Pro using the Creative Cloud Version of CS6.