33 Replies Latest reply on Dec 8, 2012 12:43 PM by Noel Carboni

    Cs6 slow, lagging performance

    Microbilla

      As in the title, I have Photoshop cs6 and I cannot make it work properly. It's almost as the program was running on a much slower system. Common optimization has given no results. I can wait 5 seconds or more before seeing the effect of a command or brush stroke.

      Cs5 gives no such probelms. I have a 64 bit Windows 7, but 32 and 64 bit versions behave the same.

        • 1. Re: Cs6 slow, lagging performance
          Microbilla Level 1

          Here are my specs:

           

          Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

          Operating System: Windows 7 64-bit

          Version: 6.1 Service Pack 1

          System architecture: AMD CPU Family:15, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

          Physical processor count: 3

          Processor speed: 3314 MHz

          Built-in memory: 16382 MB

          Free memory: 14239 MB

          Memory available to Photoshop: 14750 MB

          Memory used by Photoshop: 94 %

          Image tile size: 132K

          Image cache levels: 4

          OpenGL Drawing: Enabled.

          OpenGL Drawing Mode: Advanced

          OpenGL Allow Normal Mode: True.

          OpenGL Allow Advanced Mode: True.

          OpenGL Allow Old GPUs: Not Detected.

          Video Card Vendor: NVIDIA Corporation

          Video Card Renderer: GeForce 9800 GTX/9800 GTX+/PCIe/SSE2

          Display: 2

          Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3520

          Display: 1

          Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

          Video Card Number: 1

          Video Card: NVIDIA GeForce 9800 GTX/9800 GTX+

          OpenCL Unavailable

          Driver Version: 8.17.12.9610

          Driver Date: 20120229000000.000000-000

          Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

          Video Mode: 1920 x 1080 x 4294967296 colori

          Video Card Caption: NVIDIA GeForce 9800 GTX/9800 GTX+

          Video Card Memory: 512 MB

          Video Rect Texture Size: 8192

          Serial number: Tryout Version

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

          Temporary file path: C:\Users\FRANCE~1\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            F:\, 135,2G, 43,5G free

            E:\, 97,7G, 59,3G free

            C:\, 232,8G, 167,8G free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

          Additional Plug-ins folder: not set

           

          Installed components:

             A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

             ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

             adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

             AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

             AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

             AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

             AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

             AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

             adobe_caps.dll   Adobe CAPS   6,0,29,0  

             AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

             aif_core.dll   AIF   3.0   62.490293

             aif_ocl.dll   AIF   3.0   62.490293

             aif_ogl.dll   AIF   3.0   62.490293

             amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

             ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

             Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

             BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

             boost_date_time.dll   DVA Product   6.0.0  

             boost_signals.dll   DVA Product   6.0.0  

             boost_system.dll   DVA Product   6.0.0  

             boost_threads.dll   DVA Product   6.0.0  

             cg.dll   NVIDIA Cg Runtime   3.0.00007  

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

             CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

             CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

             data_flow.dll   AIF   3.0   62.490293

             dvaaudiodevice.dll   DVA Product   6.0.0  

             dvacore.dll   DVA Product   6.0.0  

             dvamarshal.dll   DVA Product   6.0.0  

             dvamediatypes.dll   DVA Product   6.0.0  

             dvaplayer.dll   DVA Product   6.0.0  

             dvatransport.dll   DVA Product   6.0.0  

             dvaunittesting.dll   DVA Product   6.0.0  

             dynamiclink.dll   DVA Product   6.0.0  

             ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

             FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

             filter_graph.dll   AIF   3.0   62.490293

             hydra_filters.dll   AIF   3.0   62.490293

             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             image_compiler.dll   AIF   3.0   62.490293

             image_flow.dll   AIF   3.0   62.490293

             image_runtime.dll   AIF   3.0   62.490293

             JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

             LogSession.dll   LogSession   2.1.2.1640  

             mediacoreif.dll   DVA Product   6.0.0  

             MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

             msvcm80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcm90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             msvcp100.dll   Microsoft� Visual Studio� 2010   10.00.40219.1  

             msvcp80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcp90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             msvcr100.dll   Microsoft� Visual Studio� 2010   10.00.40219.1  

             msvcr80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcr90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             pdfsettings.dll   Adobe PDFSettings   1.04  

             Photoshop.dll   Adobe Photoshop CS6   CS6  

             Plugin.dll   Adobe Photoshop CS6   CS6  

             PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

             PSArt.dll   Adobe Photoshop CS6   CS6  

             PSViews.dll   Adobe Photoshop CS6   CS6  

             SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

             ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

             tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             TfFontMgr.dll   FontMgr   9.3.0.113  

             TfKernel.dll   Kernel   9.3.0.113  

             TFKGEOM.dll   Kernel Geom   9.3.0.113  

             TFUGEOM.dll   Adobe, UGeom�   9.3.0.113  

             updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

             WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

             wu3d.dll   U3D Writer   9.3.0.113  

           

           

          Required plug-ins:

           

             3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Accented Edges 13.0

             Adaptive Wide Angle 13.0

             ADM 3.11x01

             Angled Strokes 13.0

             Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Bas Relief 13.0

             BMP 13.0

             Camera Raw 7.0

             Chalk & Charcoal 13.0

             Charcoal 13.0

             Chrome 13.0

             Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Color Halftone 13.0

             Colored Pencil 13.0

             CompuServe GIF 13.0

             Cont� Crayon 13.0

             Craquelure 13.0

             Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Crop and Straighten Photos Filter 13.0

             Crosshatch 13.0

             Crystallize 13.0

             Cutout 13.0

             Dark Strokes 13.0

             De-Interlace 13.0

             Dicom 13.0

             Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Diffuse Glow 13.0

             Displace 13.0

             Dry Brush 13.0

             Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Embed Watermark 4.0

             Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Extrude 13.0

             FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Fibers 13.0

             Film Grain 13.0

             Filter Gallery 13.0

             Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Fresco 13.0

             Glass 13.0

             Glowing Edges 13.

          • 2. Re: Cs6 slow, lagging performance
            Adam Jerugim Adobe Employee

            Have you tried disabling "Use Graphics Processor" in the performance preferences?  You can also try changing the setting from the default (advanced) to Basic and see if that helps.

             

            Finally, I'd suggest lowering the total amount of RAM allocated to Photoshop to 70% to see if that helps with overall performance.

             

            Please let me know if any of these changes make a difference.  If not, we can try some other steps.

             

            Thanks,

            Adam

            • 3. Re: Cs6 slow, lagging performance
              Microbilla Level 1

              Hello Adam. Thank you for your help, but common performance problems seem not to be the issue here. Disabling the graphics card if anything worsened performance. I just did two system restores so I don't think it's got to do with malware, but you never know.

              • 4. Re: Cs6 slow, lagging performance
                jayjayuk3 Level 1

                Hi,

                Have you tried updateing you Graphics Card Driver?

                You should be able to run a check here:

                http://www.intel.com/p/en_US/support/detect

                • 5. Re: Cs6 slow, lagging performance
                  Microbilla Level 1

                  Of course I checked if there was any problem with my graphics card driver, but I seem to have the latest version.

                  On a last effort to see if I could make it work, I uninstalled every single thing with the Adobe tool, and now I'm testing the program. Let's see how it goes.

                  • 6. Re: Cs6 slow, lagging performance
                    Microbilla Level 1

                    No luck. It seems to work fine with one-layered documents, but as soon as the count goes up, it becomes sluggish.

                    The strange thing is, that at times the program works almost fine, only to slow down again in a matter of seconds.

                    I'm totally excited about the new painting brushes and all and I really want to upgrade, but what can I do?

                    • 7. Re: Cs6 slow, lagging performance
                      Artur Obrzut

                      I have exactly the same problem

                      Similar configuration, same system, Intel i7 processor