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I've installed photoshop and elements 10 but there is no startup icon and I can't find an executable.
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What is your operating system?
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Windows 7 64bit
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Have you checked to see if it is visible in Start>All Programs?
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Yes, but it's not there either
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What happens when you try installing again? Does it ask to remove the software?
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Same thing, appears to complete the install process correctly but no startup
icon or any other startup file can be found, I've tried it 4 times.
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If you have tried checking both the Program Files and Program Files (x86) folder and you can't find any indications of the Photoshop Elements installation then please contact our support team.
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I've contacted them 3 times and each time, after a lengthy chat, they refered me
to an 800 number that charges for assistance.
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Notterfamily do you have a case number from your interactions with our support team which I can reference?
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No, my bad, after the lengthy chats with the same results I was quite frustrated
and just quit. I should have saved the chats, again, my bad. I did notice after
my last attempt that the install seem to be successful but at the very end a
message "Below mentioned application has failed to install: Shared
Technologies" and then a brie message "backing out of the install process
appears" then the Adobe Photoshop icon on my desktop also disappears. It is
frustrating, I use this program at work and like it, hence my purchasing it for
home.
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Notterfamily can you please private message me with your Adobe ID. I will see if I can track down your interaction through that route.
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<Removed by Moderator>
I have Premiere Elements also but I haven't brought that up in any of the chats,
I'd be happy just to get Photoshop working.
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I am sorry Notterfamily I tried looking up your account but it does not appear your serial number is registerd. I have since removed your serial number as this is a public forum.
I will send you a private message if you can please reply to that with your contact details I will attempt to review your interaction with our support team.