Startup icon

[Guest]

I've installed photoshop and elements 10 but there is no startup icon and I can't find an executable.

[pwillener]

What is your operating system?

[Guest]

Windows 7 64bit

[Jeff A Wright]

Have you checked to see if it is visible in Start>All Programs?

[Guest]

Yes, but it's not there either

[Jeff A Wright]

What happens when you try installing again?  Does it ask to remove the software?

[Guest]

Same thing, appears to complete the install process correctly but no startup

icon or any other startup file can be found, I've tried it 4 times.

[Jeff A Wright]

If you have tried checking both the Program Files and Program Files (x86) folder and you can't find any indications of the Photoshop Elements installation then please contact our support team.

[Guest]

I've contacted them 3 times and each time, after a lengthy chat, they refered me

to an 800 number that charges for assistance.

[Jeff A Wright]

Notterfamily do you have a case number from your interactions with our support team which I can reference?

[Guest]

No, my bad, after the lengthy chats with the same results I was quite frustrated

and just quit. I should have saved the chats, again, my bad. I did notice after

my last attempt that the install seem to be successful but at the very end a

message "Below mentioned application has failed to install: Shared

Technologies" and then a brie message "backing out of the install process

appears" then the Adobe Photoshop icon on my desktop also disappears. It is

frustrating, I use this program at work and like it, hence my purchasing it for

home.

[Jeff A Wright]

Notterfamily can you please private message me with your Adobe ID.  I will see if I can track down your interaction through that route.

[Guest]

<Removed by Moderator>

I have Premiere Elements also but I haven't brought that up in any of the chats,

I'd be happy just to get Photoshop working.

[Jeff A Wright]

I am sorry Notterfamily I tried looking up your account but it does not appear your serial number is registerd.  I have since removed your serial number as this is a public forum.

I will send you a private message if you can please reply to that with your contact details I will attempt to review your interaction with our support team.