4 Replies Latest reply: Dec 17, 2012 1:22 AM by rocket2722 RSS

    PS Elements 11 install error on Win 7 64-bit machine.

    rocket2722

      I have been struggling with installing PS Elements 11 on a Win 7 64-bit machine for over a day.  The Shared Technologies portion of the install is where the process fails.  The following is the error from the log file.  Any suggestions on how to proceed?

       

      [    1748] Sat Dec 08 19:22:14 2012  INFO
      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      Visit http://www.adobe.com/go/loganalyzer/ for more information
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      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      START - Installer Session
      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
      RIBS version: 5.0.65.0
      Win OS version: 6.1.1.0 64 bit Type: 1
      ::START TIMER:: [Total Timer]
      CHECK: Single instance running
      CHECK : Credentials
      Load Deployment File
      CHECK : Another Native OS installer already running
      Create Required Folders
      Assuming install mode
      Looking up install source path
      Sync Media DB ...
      ::START TIMER:: [Sync Media DB]
      Pre check media db sync
      End of Pre check media db sync. Exit code: 0
      :: END TIMER :: [Sync Media DB] took 912.45 milliseconds (0.91245 seconds)
      Ready to initialize session to start with ...
      ::START TIMER:: [CreatePayloadSession]
      -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
      Updated source path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller
      Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db
      Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
      Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db
      Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
      Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
      Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
      Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585}
      Ignoring original data since install source is local
        Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
        Path: C:\temp\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db
      --------------------  END  - Updating Media Sources -  END  --------------------
      Supported RIBS version range: [0.0.66.0,5.0.65.0]
      ----------------- CreatePayloadSession: machine is x64 ---------------
      Setting ignore refcount for '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' getting upgraded by '{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0'
      [    1748] Sat Dec 08 19:22:14 2012 FATAL
      Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' information not found in Media_db.
      [    1748] Sat Dec 08 19:22:14 2012  INFO
      :: END TIMER :: [Total Timer] took 1730.37 milliseconds (1.73037 seconds) DTR = 4.6233 KBPS (0.00451494 MBPS)
      -------------------------------------- Summary --------------------------------------
      - 1 fatal error(s), 0 error(s), 0 warning(s)

      FATAL: Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 5.0.65.0' information not found in Media_db.

      Please search the above error/warning string(s) to find when the error occurred.
      These errors resulted in installer Exit Code mentioned below.
      -------------------------------------------------------------------------------------
      Exit Code: 7 - Unable to complete Silent workflow.
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      END - Installer Session
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